- Work with the business unit to collect, organize and analyze customer requirements and provide recommendations for the design and improvement of the CRM system.
- Design and write detailed requirements documents, including business processes, functional requirements, data requirements.
- Coordinate with PM to design the project implementation plan.
- Actively communicate with development team to follow system development progress in real time.
- Participate in the testing and validation of the CRM system to ensure that the system meets business requirements and user expectations.
- Assist in training and coaching users to ensure they are able to use the CRM system effectively.
- Track and manage requirements changes to ensure the smooth progress of the project.
- At least 5 years BA related experience.
- Experience in CRM business domain project management.
- Familiar with software lifecycle methodology.
- Proficient in software engineering, requirements engineering, agile development and other professional knowledge, familiar with system planning, customer research, product iteration and project management process.
- Excellent product prototypes and UI/UX design skills.
- Good communication and team work skills, able to communicate effectively with people at different levels.
- Strong analytical and problem solving skills, able to quickly understand business needs and provide reasonable solutions.
- Familiar with requirements analysis tools and methods, excellent documentation skills.
- High sensitivity to customer experience and data privacy.
- Experience in CRM and international system design is preferred.
- Good communication skill to build strong relationship with client.
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???crm ba
2天前
Cognizant Shanghai, 中国 全职Job Summary · The project is to provide the design, development and implementation of CRM solutions to a manage company in the entire industry. It is an opportunity to have a deep understanding of the business process and business requirements of the client. Maintain good communi ...
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CRM Manager
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Bureau Veritas Group Shanghai, 中国 Fixed termDuties & Responsibilities: · 1. Be responsible to the client's business growth by sales target perspective. · 2. Schedule to visit global clients' office, their agent's office & their key vendors' factories within China region in order to maintain good relationship with them & p ...
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H&M Group Shanghai, 中国 全职Job Description · As a Customer and CRM Analyst, you will be responsible for analysing customer data and drive the CRM agenda, ensuring an effective utilization of CRM data to enhance customer relationships, improve customer experiences, and drive business growth. · Your role in ...
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Hermès Shanghai, 中国 全职General Role · • The Senior CRM Executive is an individual contributor and will play the key role in generating in-depth client insights to drive CRM performance in both online and offline channels. In the meantime, he/she will need to work very closely with stores to implement ...
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Bulgari Shanghai, 中国 Durée indéterminéePosition · Mission Statement: · Based in Shanghai within the Greater China Omnichannel department and reporting to the Digital CRM & Data Manager, the mission is to cultivate a CRM culture across the company. This involves championing a customer and data-centric approach to enh ...
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Marsh McLennan Companies Shang Hai Shi, 中国 全职Description: · Analyzes risks and assists with developing solutions for clients' needs. · Assists with responding to client queries and concerns, resolving issues promptly in order to maintain client satisfaction. · Supports and assists in the design, development, and marketing ...
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Mercer Shanghai, 中国 OTHERAnalyzes risks and assists with developing solutions for clients' needs. · Assists with responding to client queries and concerns, resolving issues promptly in order to maintain client satisfaction. · Supports and assists in the design, development, and marketing of new brokerage ...
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Marsh McLennan Companies Shang Hai Shi, 中国 全职Description: · Helps prepare, manage, implement and achieve business plans and goals. · Strengthens effective long term relationships with key client decision makers and frequently monitors political, management and other changes within the client organizations to preserve and p ...
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Mercer Shanghai, 中国 OTHERHelps prepare, manage, implement and achieve business plans and goals. · Strengthens effective long term relationships with key client decision makers and frequently monitors political, management and other changes within the client organizations to preserve and protect the Compa ...
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Zenni Optical Shanghai, 中国 全职About Zenni · Zenni was founded on the idea that everyone who needs glasses should be able to afford high-quality frames and top-of-the-line lenses. By selling directly from our factories to our customers through our website we save them money and offer a huge selection of option ...
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Zenni Optical Shanghai, 中国 全职About Zenni · Zenni was founded on the idea that everyone who needs glasses should be able to afford high-quality frames and top-of-the-line lenses. By selling directly from our factories to our customers through our website we save them money and offer a huge selection of option ...
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Tapestry Shanghai, 中国We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. · At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity ...
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Mercer Shanghai, 中国 OTHERAct as project delivery member or assistant in medium/small sized benefit related project, e.g. benefit survey, research, benchmarking/review, analysis and design, etc., to manage project timeline, deliverables, project quality, etc. Help to manage client relationship and communi ...
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adidas Shanghai, 中国Purpose & Overall Relevance for the Organization: · Develop and execute CRM strategies to acquire, retain, engage and recall consumers and enable online business. · Lead and manage the day-to-day online CRM operations · Manage budget for CRM online channels with a clear rationale ...
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Adidas Shanghai, 中国 全职Purpose & Overall Relevance for the Organization: · Develop and execute CRM strategies to acquire, retain, engage and recall consumers and enable online business. · Lead and manage the day-to-day online CRM operations · Manage budget for CRM online channels with a clear rational ...
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MicroPort Shanghai, 中国 全职职位描述 职责描述: · 1、负责市销团队的专业技术教育,包括起搏器、ICD、CRT等内容,提高团队的整体专业技术水平; · 2、与市场销售、CRM团队紧密合作,包括病例收集修订,全国、区域学术会议支持,临床技术问题分析及处理等; · 3、组建和管理培训团队,搭架专业教育体系,定期更新专业内容,建立高效严谨的团队氛围; · 4、支持QA、RA、研发部门与其它部门的技术工作。 · 任职要求: · 1、本科以上学历,医学相关专业; · 2、10年以上医疗行业工作经验,心律管理行业背景,有教育培训经验优先。 · 职责描述: · 1、负责市销团队的专业技术教 ...
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Johnson Controls Shanghai, 中国 全职Manage overall CRM (SFDC) as super user role for China both system administration and data discipline, implement and support sales team by defined sales process · Lead China CRM change projects by collaboration with IT and other function teams for system enhancement in align with ...
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YVES SAINT LAURENT (SHANGHAI) TRADING LIMITED Shanghai, 中国 全职Description · We are currently seeking a Client Insight Manager who will report to the Client Engagement Director as part of our dynamic team in China. · ROLE · You will be the key role to work closely with Global/APAC CRM and China business team, in the building of long-lasti ...
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CXG Shanghai, 中国 OtherDescription · In this position, based at our Shanghai Office, you are responsible for coordination and management of several projects in development and recently deployed. This role requires interest in retail/luxury industry and customer experience as well as the ability to work ...
???crm ba - Shanghai, 中国 - Cognizant Technology Solutions
描述
Job SummaryThe project is to provide the design, development and implementation of CRM solutions to a manage company in the entire industry.
It is an opportunity to have a deep understanding of the business process and business requirements of the client. Maintain good communication with personnel of different roles to jointly complete product functions.Job Responsibilities
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