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Customer Success Associate Intern商务咨询实习生 - Shanghai, 中国 - CXG
描述
Description
In this position, based at our Shanghai Office, you are responsible for coordination and management of several projects in development and recently deployed. This role requires interest in retail/luxury industry and customer experience as well as the ability to work mostly on administration, coordination and problem-solving tasks. It also requires an open-mind, strong organization skills and willingness to learn project management.
The duties will involve assisting the Client Relationship Managers (CRM) with various aspects of day-to-day operations for an extensive portfolio of prestigious accounts. Such duties will include, but are not limited to:
1. Fieldwork follow up to ensure programs run on time, with follow up to local offices.
2. Update of Forecast to ensure all coming projects are well registered in CXG platform.
3. Weekly communication to CRM to make sure all offers/contracts are up to date on IT system (Insightly)
4. Ensure invoices are sent out on time.
a) No later than 1 week after contract signature for new contract.
b) No later than 10 days after wave ends (last visit submitted).
5. Attend kick off call.
6. Project Management on 1 or 2 accounts, in duo with CRM.
7. Upon request from CRM:
a) Creation of logins (to be created within 3 days after email received from CRM).
b) Location list update within 4 days (upon request from CRM).
8. Client direct communication on operational tasks: logins, location list update, etc.
[岗位描述]
在这个职位上,您负责协调和管理几个正在开发和部署的项目。这一角色需要对零售/奢侈品行业和客户体验感兴趣,需要有管理、协调和解决问题的能力。还需要开放的心态、强大的组织能力和学习项目管理的意愿。 职责将包括协助客户关系经理 (CRM) 开展各种日常运营,以获得广泛的高端客户群。此类职责将包括但不限于:
1. 实地工作跟进,确保项目按时运行,并跟进当地办公室项目运行。
2. 更新预测平台,确保所有即将推出的项目在 CXG 平台上都已完成注册。
3. 每周与 CRM 沟通,确保 IT 系统上的所有优惠/合同都是最新的(洞察)。
4. 确保发票按时寄出。
a) 新合同合同签署后不迟于1周
b) 不迟于结束后10天(最后一次访问提交)
5. 参加启动电话会议。
6. 与CRM合作管理1个或2个客户。
7. 应 CRM 的要求:
a) 创建登录名(将在收到 CRM 电子邮件后 3 天内创建)。
b) 位置列表在 4 天内更新(应 CRM 的要求)。
8. 客户直接沟通任务:登录名、位置列表更新等。
Requirements
Requirements
1. Previous Work Experience, experience in a startup environment preferred
2. Previous Internship experience in the field of operations or project management
3. Educational Qualifications:
Currently pursuing bachelor's degree or Masters.
4. Skills and Knowledge:
a) Exemplary oral and written communications skills in English
b) Microsoft Office proficient
c) Ability to work in a global environment
d) Time Management
e) Organizational skills
f) Strong communicator
g) Team player
h) Result oriented
[任职要求]
1. 有相关经验,尤其有创业企业经验优先。
2. 有运营或项目管理领域的实习经验。
3. 学历:
目前攻读学士学位或硕士学位。
4. 技能和知识:
a) 出色的英语口语和书面沟通技巧。
b) 熟练使用Office办公软件。
c) 在国际化环境中工作的能力。
d) 时间管理。
e) 组织能力。
f) 较强的沟通能力。
g) 团队合作精神。
h) 结果导向。
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