- Fully responsible to maintain good relationship with key customers to ensure service stability.
- Creates plans/strategies to improve customer service level and customer experience. and achieve the long-term goal of enhancing sales for the product.
- Provide excellent service to external customers by collaborating with different internal stakeholders within Henkel (e.g. Sales team, Finance/ Credit Controlling team, and Global Business Solutions (GBS) team).
- Responsibilities
- Centralize the relationship with customers for the order to cash process (orders, deliveries, returns, escalated claims and escalated overdue) and solve any issues to achieve the objectives fixed in terms of service and receivables.
- Alongside sales team, serving as a single point of contact.
- Manage the proactive customer care processes.
- Manage proactive communications (e.g. stock issues.)
- Minimize supply and demand related customer order losses by facilitating planning.
- Implementing continuous improvement activities tosupport supply chain development.
- Accountabilities (Time in %)
- Responsible to manage and monitor customer demand is timely handled, ensure satisfied service offered - 20%.
- Proactive communication with customer/sales to manage expectation as supply chain contact window - 20%.
- Build customer collaboration to enlarge influence power of SC as business partner - 20%.
- Initiate collaboration project with customer to benefit on P&L, drive SC saving- 15%.
- Build customer tailored OTC process with internal supporting function- 15%.
- Team management – 10%.
- Bachelor degreed.
- Prior customer service, logistics, and cross-border ecommerce experience.
- Analytical mind with customer orientation and strong business acumen.
- Prior working experience in FMCG/ECOM distributor/ECOM platform.
- Logic thinking, Result driven.
- Advanced communication skill.
- Quick response and adaptability.
- Fluent Chinese and English (verbal and written).
- Advanced excel &PPT, good at presenting.
- Able to challenge status quo and improve existing process.
- Fast learner, great team leader with responsibilities.
- Customer collaboration project experience.
- Process optimization, Digitalization Project experience.
-
Bjarke Ingels Group Shanghai, 中国BIG is looking for a Business Development Manager to join its office in Shanghai, China. · The Business Development Manager works closely with the Director of China to create initiatives that support the acquisition of projects and creation of new business in the China region. In ...
-
AsstrA Shanghai, 中国· Business Development Manager - Project Logistics at AsstrA | softgarden · View job here Business Development Manager - Project Logistics · Full Time · Shanghai, China · With Professional Experience · 11/23/23 · BDM - Project Logistics · AsstrA is an ambitious team of 24 coun ...
-
Shure Incorporated Shanghai, 中国Overview · Reporting to Sales Manager, China, the incumbent identifies, evaluates and prioritizes market leads and opportunities. Plans programs and participates in field events to support sales growth for Company products in targeted market segments. Provides training to DC (Di ...
-
Clarios Shanghai, 中国 全职Location: Jiangsu · Title: Business Development Manager · Reports To: Area Sales Manager · Supervises: N/A · Typical Duties: · Be responsible for achieving the sales target and key business index: sales volume, product mix, growth and account receivable cage. · Develop qualified ...
-
Bosch Shanghai, 中国 全职Job Description · As (Senior) Manager Business Development you are · developing actionable business strategies and facilitate deployment in the organization · providing advisory to all functions inside the Business Unit in developing their strategy · leading cross-functional stra ...
-
International Flavors & Fragrances Shanghai, 中国<0 style='font-size: 1em; margin: 0px'> Job Description 0> It's an exciting time to be part of IFF, you will collaborate closely with Global Product Manager (GPM) & Global BDM Food Protection . You will be a strong player to help define and execute the Food Protection growth s ...
-
TÜV Rheinland Shanghai, 中国 Permanent 全职Job Description · : 60% Business Development · •Regional responsibility for sustainability business development. · •Develop specific regional sustainability growth strategy, service portfolio, rollout plan and roadmap. · •Act as technical sales to support the sales teams to grow ...
-
Aptar Shanghai, 中国 LimitedPart of Aptar Beauty Global Innovation team, the Innovation Development Manager located in China leads with Marketing and Business Development teams on new products/services projects from concepts ideation till validated proof of concepts before transfer to Technical Development ...
-
Colliers Shanghai, 中国 全职Company Description · Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 62 countries, our more than 17,000 enterprising professionals work collaboratively to provide expert advice to real estate owne ...
-
Knight Frank Shanghai, 中国Business Development Manager, Project Management · Job Description · Job Brief · • We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an ...
-
AsstrA Shanghai, 中国 全职BDM - Project Logistics · AsstrA is an ambitious team of 24 countries . More than 1,400 employees work in Europe, CIS countries, Asia and the USA. For more than 28 years, AsstrA has been offering a full range of transport and logistics services: road, sea, rail, air and inter ...
-
Allnex Shanghai, 中国Position overview · Do you have the confident to take the lead, use initiative, be trusted to dive right in, and build the world's leading industrial coatings resins company branding and help to make everyday activities easier for people around the world? allnex invites you to j ...
-
Danaher Corporation Shanghai, 中国 Paid WorkBe part of something altogether life-changing · Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative va ...
-
Maersk Shanghai, 中国Overview: · The Product Development Project Manager is responsible for project management and business case establishment for identified initiatives and opportunities of product digitalization and innovation as given strategy, on top of being responsible for organization and coo ...
-
NVIDIA Shanghai, 中国 全职Are you passionate about leading the world class technical and business v-team to drive cutting edge AI and graphics business momentum? We are now looking for a Senior Business Development Manager- China Consumer Internet. Build a trusted advisor relationship to help diagnose our ...
-
Clarios Shanghai, 中国 全职Typical Duties: · Be responsible for achieving the sales target and key business index: sales volume, product mix, growth and account receivable cage. · Develop qualified WD to cover market distribution in responsible sales territory, develop partnership WD to achieve sustainabl ...
-
Hospitality Marketing Concepts Shanghai, 中国Business Development Manager (South-East Asia) · Hospitality Marketing Concepts ( ) is the · leading, global provider of digital loyalty solutions to upscale hotels · worldwide. HMC provides a turnkey solution to hotel clients, from the · initial concept and design, to IT deploy ...
-
Covestro Shanghai, 中国 全职1. Geographical scope · China Region · 2. Major tasks and responsibilities of position · Responsible for technical development activities and projects for Mobility China region customers. · Actively organize seminars and conferences to promote EP products and solutions. · Identif ...
-
Schroders Shanghai, 中国About Schroders · As a global investment manager, we help institutions, intermediaries and individuals meet their goals, fulfil their ambitions, and prepare for the future. But as the world changes, so do our clients' needs. That's why we have a long history of adapting to suit ...
-
DIGITAL LUXURY GROUP, DLG SA Shanghai, 中国 全职As the Business Development Manager at DLG (Digital Luxury Group), your mission will be to establish valuable connections with industry professionals and proactively engage with potential clients to generate new leads, identify new sales opportunities, expand DLG's client portfol ...
Customer Development Manager - Shanghai, 中国 - Henkel
描述
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
Dare to make an impact?
YOUR ROLE
YOUR SKILLS
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
