- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
- Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.
- Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
- Completes work under moderate supervision
- Likely to act as an informal resource for colleagues with less experience
- Identifies key issues and patterns from partial/conflicting data
- Takes a broad perspective to problems and spots new, less obvious solutions
-
AirAsia Shenzhen, 中国Job Description · 1. Report to DM level above or Station Manager if necessary. · 向DM 以上汇报, 包括航站经理(如果必要) · 2. Lead team to perform & complete the routine tasks as follows: · 带领小组执行和完成以下日常运行任务 · Supervise and perform the nominated ground handler passenger movement process:Pre-ch ...
-
Baggage Services Officer
15小时前
Cathay Pacific Hong Kong Special Administrative Region of China, 中国· Role Introduction · Reports to: Baggage Services Lead · HKIA baggage services team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers' problems with their baggage will be dealt with and ...
-
Hilton Hong Kong, 中国 全职A Conrad Service Centre Officer accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. · What will I be doing? · As a Conrad ...
-
Hyatt Corporation Shenzhen, 中国 全职宾客关系经理 Guest Relation Manager - Hyatt Regency Shenzhen Yantian · Hyatt Regency Hyatt Regency Shenzhen Yantian CN ShenzhenFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: SHE002592Local Summary · Ensure that all Front Office associates deliver the brand promise and prov ...
-
Hilton Shenzhen, 中国 全职An Administrative Assistant / Executive Secretary is responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience while providing secretarial support, managing the mail, and carrying out filing. · What will I be doing? · As a ...
-
Manager - IPM
2天前
Knight Frank Shenzhen, 中国Job Summary · • To work with the Head of International Project Marketing and other staff in Knight Frank to implement and manage the delivery of high quality IPM services to clients. · • To meet goals and objectives of the IPM department, with the ultimate purpose of contributin ...
-
Expeditors Shenzhen, 中国 全职Job Description · Agent-Air Export customer service is to perform all clerical duties in the Department to achieve its growth and profit objectives. · Major duties and responsibilities to include but not limited to: · To verify correctness & completeness of consignment instructi ...
-
Morgan Stanley Shenzhen, 中国MSIM China, Internal Auditor, Shenzhen or Shanghai Job Number: · Posting Date · :Apr 14, 2024 Primary Location · :Non-Japan Asia-China-Guangdong-ShenzhenEducation Level:Bachelor's Degree Job · :OtherEmployment Type:Full TimeJob Level:Director Description We're seeking ...
-
Axiom Technologies Shenzhen, 中国 全职Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . · Roles and Responsibilities: · Provide customer support for designated equipment · Answer client questions in a p ...
-
QIMA Shenzhen, 中国 全职Job Description · The Role in Brief: · As Commercial Manager for CIS Commodity Inspection Services in China, your role will encompass many functions. Primarily, you'll devise strategies, identify and pursue new business opportunities, build and strengthen relationships with key ...
-
CRM Manager
1天前
Bureau Veritas Group Shenzhen, 中国 固定期限合同Objectives: · Handle global market clients as well as China domestic market & achieve the sales target on testing, IAC or other service categories which can contribute to revenue. · Support and contribute to whole team on overall channel strategy planning and achievement. · Duti ...
-
Knight Frank Shenzhen, 中国Assistant Manager, International Project Marketing · Job Description · Responsibilities · • To cooperate with Knight Frank overseas offices, especially London and Asia Pacific offices to market overseas residential projects in Shenzhen and across China. · • Provide assistance o ...
-
Receptionist
2天前
Huatai Securities Shenzhen, 中国Receptionist · Job Description · Handle switchboard operation and cordially place, answer & transfer calls; · Greet visitors in a professional and courteous manner and provide excellent over-counter customer services; · Manage incoming and outgoing mails, courier services, and ne ...
-
TÜV Rheinland Shenzhen, 中国 Temporary 全职Job Description · • Project/ Enquiry/Research handling for wireless telecom market access service. · • Maintain relationships with certification bodies of above responsible countries. · • Provide good service to clients and give report to supervisor for any uncertain problems. ...
-
Huatai Securities Shenzhen, 中国Singapore Business Manager, Wealth Management · Help to proceed the onboard process Private Wealth Management clients, Clientfacing, Collect KYC documents from clients, Arrange account opening · Arrange pre-trade compliance suitability check, take investment orders fromclients an ...
-
Hilton Shenzhen, 中国 全职With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
-
Forwarder
2天前
AsstrA Shenzhen, 中国 全职· Forwarder at AsstrA | softgarden · View job here Forwarder · Full Time · Shenzhen, Guangdong Province, China · With Professional Experience · 11/23/23 · Russia Rail Freight Forwarder · AsstrA is an ambitious team of 24 countries. More than 1,400 employees work in Europe, CIS ...
-
Molex Shenzhen, 中国What You Will Do · Provide the best customer service to all customers to meet CRD. · Monitoring and improve on the CRD/MPD delivery performance on continual basis. · Monitor shippable report, daily activities (SAP) closely and expedite well in advance to ensure timely delivery t ...
-
HSBC Shenzhen, 中国 À durée déterminée - temps pleinA Career with HANGSENG-CN · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-ca ...
-
Hilton Shenzhen, 中国 全职With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
Customer Service Officer - Shenzhen, 中国 - Arrow Electronics
描述
Position:
Customer Service Officer
Job Description:
Principal Accountabilities
Typically requires a 2 year degree and 3–5 years of experience or High school graduate with equivalent related experience. May require specific certifications.