- To verify correctness & completeness of consignment instruction provided by shippers / consignee / Expeditors overseas office.
- To handle all incoming telephone booking or communications.
- Communicate with shipper to explain the procedure and handling notice for every shipment.
- Communicate with sales office or collection branch for destination clarification as well as shipping approval and shipment handling details,quote the local charge to the shipper when request.
- To arrange cargo & document pick-up / delivery when necessary and update freight information into ETMS
- To perform export declaration on behalf of customers when necessary.
- To show the shipping rate and flight arrange requirement clearly on the file and place booking to operation team for best flight plan.
- To handle HAWB & invoice release to shippers and to follow up on invoice and billing status for F2F shipment
- To collect the AR on time or apply for the BCR as per company's guideline.
- To send pre-alert and shipment status to customers & overseas office when request.
- To maintain all shipment file and record correctly and timely, including keeping and disposal, as per OPS requirement.
- To handle general enquiries from internal departments, customers and overseas offices.
- 13) Disclaimer Statement: To take up additional tasks as required meeting the Company's needs.
- College graduated or above, preferably with minimum 1 year's relevant experience.
- To be able to read and write English.
- Typing skills and computer knowledge preferred.
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Agent-Air Export Customer Service - Shenzhen, 中国 - Expeditors
描述
Job Description
Agent-Air Export customer service is to perform all clerical duties in the Department to achieve its growth and profit objectives.
Major duties and responsibilities to include but not limited to:
Qualifications