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Hilton Shen Zhen Shi, 中国 全职Floor Supervisor 楼层主管( Job Number: · HOT09UPE) Work Locations · :Conrad ShenzhenShenzhen Qianhai Bay Special Economic Zone, Binhai AvenueShenzhen With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open d ...
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DoubleTree by Hilton Hotel Shenzhen Longhua Shenzhen, 中国 全职With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
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Marriott International Shenzhen, 中国 全职Job Number · Job Category Housekeeping & Laundry · Location JW Marriott Hotel Shenzhen Bao'an, No 8 Baoxing Road Baoan District, Shenzhen, Guangdong, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · ...
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The Ritz-Carlton Shenzhen, 中国 全职Job Number · Job Category Housekeeping & Laundry · Location The Ritz-Carlton Shenzhen, 116 Fuhua San Road, Futian District, Shenzhen, Guangdong, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Insp ...
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Marriott International Shenzhen, 中国 全职Job Number · Job Category Food and Beverage & Culinary · Location Shenzhen Marriott Hotel Golden Bay, No 33 Zonglv Road, Shenzhen, Guangdong, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Direct ...
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Hilton Shen Zhen Shi, 中国 全职Outlet Supervisor 餐厅主管( Job Number: · HOT09OMF) Work Locations · :Conrad ShenzhenShenzhen Qianhai Bay Special Economic Zone, Binhai AvenueShenzhen With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open ...
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Marriott International Shenzhen, 中国 全职Job Number · Job Category Procurement, Purchasing, and Quality Assurance · Location JW Marriott Hotel Shenzhen Bao'an, No 8 Baoxing Road Baoan District, Shenzhen, Guangdong, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Managem ...
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Hilton Shenzhen, 中国 OTHER管理行政楼层,对日常工作予以指导,为宾客提供一致高效的服务。 · • 为顾客提供热情周到的服务,有宾至如归感。 · • 依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。 · • 采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。 · • 作为第一个VIP客人接待的部门,要确保他们的个性化服务。 · • 引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。 · • 按照客人的预定或喜好安排房间,并做详细目 ...
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Bureau Veritas Group Shenzhen, 中国 固定期限合同Job Responsibility & Accountability : · • Supervise inspector/auditor, and monitor the daily operation. · • Order review and follow up action. · • Report check and follow up action. · • Review submitted sample and clarify with client if necessary. · • Provide technical training. ...
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Hilton Shenzhen, 中国 OTHER成本控制主管的基本职责是确保顺利有效的成本控制,储物和接收,并协助管理层保持食物,饮料和其他供应商成本的最小化。 · • 始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求。 · • 承担个人责任并主动解决问题,清楚地与客户和同事沟通,以取得积极影响。 · • 确保所有仓库的安全,包括对钥匙的发放和一般进入仓库权限的恰当限制。 · • 确保所有进来的货物均通过收货部收货,并且与采购单和市场采购清单核对。 · • 任何时候当他/她认为必要时,检查并测试货物,特别对于食物和饮料。 · • 每天记录并核对所有食品及饮料的发票以便检查价格,总价和 ...
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Hilton Shenzhen, 中国 OTHER工资员的基本职责是维护所有工资记录,确保所有工资被正确及时地准备和支付。 · 处理办公室日常工作,如:接电话,翻译文件,处理来往信件和保持系统的文件存档系统。 · 1.始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求。 · 2.承担个人责任并主动解决问题,清楚地与客户和同事沟通,以取得积极影响。 · 3.对改变的要求能够灵活,快速并积极响应,包括要求的任何任务。 · 4.通过展示对同事的合作和支持,以团队目标为追求,保持以团队为重点。 · 5.通过积极的态度提供礼貌和无障碍服务给客人和下属员工,始终保持愉快的工作环境。 · 6.根据原始 ...
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Hilton Shenzhen, 中国 OTHER· • 保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。 · • 能够提出对酒店的运作及环境有益的意见或建议。 · • 能够积极的向客人及供应商推荐酒店的服务及设施。 · • 熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。 · • 了解健康食品的要求,并可以给出适当的建议。 · • 与经理商讨,并做到如何提高对客服务意识,达成一致标准并采取相应的行动。 · • 可以向客人推荐其它具有吸引力的餐厅或场所。 · • 在工作中随时检查员工的产品知识。 · • 遵守服务程序,保证餐厅的各个区域 ...
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Floor Supervisor 楼层主管 - Shenzhen, 中国 - Hilton
描述
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Floor Supervisor is responsible for the standard of cleanliness in rooms, corridors and to provide excellent service to guests.
What will I be doing?
As the Floor Supervisor, you will be responsible for performing the following tasks to the highest standards:
• Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service.
• Responsible for strict key control.
• Regularly inspect guest floor corridors and public areas.
• Report maintenance issues promptly to Engineering.
• Ensure compliance of lost and found procedures.
• Keep floors, linen rooms and pantries neat and tidy.
• Monitor productivity of the assigned Room Attendant.
• Check team members' grooming, personal hygiene and appearance.
• Assist with team members' training and development.
• Provide ongoing advice and support to team members under your supervision.
• Provide one to one instruction to team members when required.
• Seek opportunities to improve guest service consistently from guests' comments.
• Take appropriate action to resolve guests' complaints.
• Ensure all reports are completed on a timely basis.
• Adhere by the hotel's policies and procedures, Hilton code of business conduct, the hotel's team member handbook, security and emergency policies and procedures.
• Perform any duties assigned by the Management team deemed necessary.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Floor Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• University / Pre-university graduate.
• At least 3 years of guestroom work experience.
• Good written and verbal skills.
• Fluent in English to meet busines needs, advantageous.
• Good knowledge of Housekeeping office's daily operation.
• Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
• Actively listen to others and build on good ideas.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
