- Bachelor's degree, or equivalent technical or commercial background
- Preferably 3-5 years experience with Outbound Tele Sales
- Strong skills in relationship development, good interaction abilities with customer, specially over phone
- Knowledge of CRM software is an asset, MS office a must. Technical understanding of products/applications
- Good capability of CRM, leverage CRM as a main tool to manage customers
- Strong business acumen (sensitive to opportunity) and customer oriented
- 2 years in a leadership position
- Natural team leader and self-starter, highly self-motivated, able to motivate others.
- Good communication and coordination with internal and external partners
- Good Team Player
- Proactive thinking and acting, self-driven
- Quick learning and high resistance to pressure
- Resilient and perseverant.
- Experience with leading small to mid size Teams with Tele Sales responsibility
- Personal customer exposure in sales responsibilities
- Proficiency in English Communication (reading and writing)
- Strong intention to develop personal career in aftermarket business.
- Periodic contact with customers at events or trade shows, etc. is helpful to foster customer relationships
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Manager Inside Sales II - Shanghai, 中国 - Donaldson
描述
Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
Coordinate the efforts of the OB-Prospection and OB-Aftermarket teams, motivate on a daily basis.
• Implement a clear and frequent communication structure with local Area Sales Managers.
• Ensure proper documentation of all outbound activity in the CRM system, providing full visibility.
• Organize product/sales/phone skill trainings based upon needs of the team or individuals.
• Consolidate and report the results (sales revenue, number of calls made quote value issued).
• Work on fine-tuning the outbound daily customer approaches to maximize results.
• Meticulous tracking of defined KPIs within the defined processes and documentation of results.
• Responsible increasing profitable Aftermarket business of PF (process filtration) products through pro-actively
developing existing customer base.
• Driving generation of qualified sales leads / revenue with new customers and reactivation of lost accounts.
• Promote the sales of replacement filters, parts and other catalog products, ensuring customer loyalty.
• Independently plan and schedule sales calls to maximize personal and territory sales.
• Capture market trends, customer preferences and competitor activity, sharing information with other personnel
for better strategic placement in the marketplace.
• Assistance to E-commerce Customer through the Click-To-Chat Service
Education Qualification:
Technical Competence & Skills:
Leadership Competence:
Relevant Experience:
Others (% of travel, language, etc.):
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