- Plan and implement different sales tactics and business plan to grow the sales of service products, including but not limited to the service spare parts within assigned territories.
- Guarantee the achievement of inside sales targets to maximize company results in an omnichannel sale organization.
- Manage inbound activities, WeChat, Email and Telephone, delivering a unique selling experience while understanding their needs and offering the right solution to reach the customer's satisfaction.
- Support service sales on the field scheduling visits.
- Implement "nurture, expand, and land" sales strategy to improve service contracts connect rate, renew rate, warranty conversion rate.
- Accurate forecast and effective funnel management with CRM operation
- Spare parts sales order target
- Spare parts delivery target
- Timely and accurate reporting
- Customer experience
- 2-3 years of experience in telesales or another sales/customer service role
- Relevant working experience in the instrument industry is plus
- Excellent (phone) sales techniques and communication, interpersonal skills
- Friendly, patient affinity, strong sense of customer service
- Teamwork in sales-oriented environments
- Good English skill in writing and reading
- Ownership and proactive
- Self-motivated
- Well Planning & Delivery of Results
- Continuous learning and improvement
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描述
Role Details
Business, Location:
Service, Shanghai
Role:
Service Inside Sales (Temp)
Reports to:
Service Commercial Manager
Direct Reports:
None
Primary Purpose:
Support of customer succuss and experience by delivering of OiService value.
Work closely with OI China customer service engineers, marketing, and cross-functional team to effectively promote and grow service business.
Deliver service business growth target in assigned territory.
Key Responsibilities
Service business plan and growth
Indicative Performance Measures
Person Specification – Essential requirements unless stated
Education / Qualifications:
Professional Skills/ Abilities:
Personal Qualities:
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