- Handling issues reported by field AEs and customers.
- Handle critical accounts escalation process and work closely with R&D managers in resolving critical customer issues.
- Debug customer reported failures, produce test cases to replicate failure and log issues with HSV R&D teams.
- Recommend potential workaround or application level solutions to customers when necessary.
- Test R&D fixes/patches.
- Develop expertise in h/w and f/w and support HSV field service team for h/w and f/w related issues.
- Work with customer and internal groups to spec out enhancement requests.
- Testing new product features for future s/w releases or h/w platform, including participation in internal beta activities.
- Updating product training materials.
- Requires a BS-EE/CE (MS-EE/CE preferred) with 8+ years of experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.
- Strong knowledge of design debug techniques and a strong understanding in logic design.
- Knowledgeable in verification methodologies for complex EDA environments.
- Proficiency in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly.
- Proficiency in Unix/Linux scripting languages (ksh/bash/csh/perl).
- Experience with emulation, Cadence's Palladium product preferred.
- General knowledge in TBA, Coverage/Assertion flow, Low Power(UPF). UVM experience is a plus.
- Excellent communication skills. Must have ability to communicate complex issue to internal teams and customers in a clear and concise manner.
- Occasional travel, up to 10% (measured over the course of a rolling 12 month period), may be required to resolve critical customer issues.
-
KLA Shanghai, 中国 全职Company Overview · KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen ...
-
3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · a) Identify the device / technology node of customer · b) Identify the process steps and asses' competitive landscape · c) Identify the TAM & opportunities with technical differentiator · d) Identify the opportunities, where incumbent is not performing · e) Engage ...
-
Cadence Design Systems, Inc. Shanghai, 中国 全职At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. · Should be familiar with PD tools, such as Innovus/Tempus/Voltus. Other tool's experience is also OK. experience with Front End is the good plus. · We're doing work th ...
-
Support Engineer
1周前
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · Main Responsibilities: · 1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and · repairing of highly complex capital equipment at customer sites. · 2. Represents the company to the customer and assumes accountab ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Brooks Automation Shanghai, 中国 全职Description · PRIMARY RESPONSIBILITY: · Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operati ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · Responsibilities · Initial time in technical product training is approx. 50%. · Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. · Target time in the fab is approx. 20-40% once ...
-
Microsoft Corporation Shanghai, 中国 Paid WorkWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
-
Brooks Automation Shanghai, 中国 全职Description · PRIMARY RESPONSIBILITY: · Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operati ...
-
ASML Shanghai, 中国 全职Description · : Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. · Analyze applicability, accuracy and adherence to design specifications. · Recommend design changes or substitution ...
-
3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · Responsibilities · Initial time in technical product training is approx. 50%. · Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. · Target time in the fab is approx. 20-40% once ...
-
Excis Ltd Shanghai, 中国 全职Responsibilities and Functions · a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. · c) Provide timely communication on issue status and resolution. · d) Maintain ticket up ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
ABB Shanghai, 中国 OTHERTechnical Sales Support Engineer · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all d ...
-
ASML Shanghai, 中国 全职Description · :Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of m ...
-
Hemmersbach Shanghai, 中国 全职Your skills · 5 to 7 years of IT experience (or equivalent) · Ability to build relationships · Excellent time management skill · Experience in OS, Apps and H/W installation and troubleshooting depending on project products · Your Tasks · Maintain computer systems, troubleshoo ...
-
Field Support, Technical Support, & Labs Shanghai, 中国 全职The position · The position: We are looking for an AV Project Technical Support Engineer in our Shanghai site to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, custom ...
Principal Customer Engagement/Support Engineer - Shanghai, 中国 - Cadence Design Systems, Inc.
描述
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Responsibility includes:
Position Requirements:
We're doing work that matters. Help us solve what others can't.
 Co. Ltd/科天国际贸易（上海）有限公司&v=024){kind=logo}
