-
Support Engineer
1天前
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · Main Responsibilities: · 1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and · repairing of highly complex capital equipment at customer sites. · 2. Represents the company to the customer and assumes accountab ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · Responsibilities · Initial time in technical product training is approx. 50%. · Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. · Target time in the fab is approx. 20-40% once ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Brooks Automation Shanghai, 中国 全职Description · PRIMARY RESPONSIBILITY: · Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operati ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
ASML Shanghai, 中国 全职Description · : Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. · Analyze applicability, accuracy and adherence to design specifications. · Recommend design changes or substitution ...
-
Excis Ltd Shanghai, 中国 全职Background · As a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers primarily face to face as deskside su ...
-
ABB Shanghai, 中国 OTHERTechnical Sales Support Engineer · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all d ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Hemmersbach Shanghai, 中国 全职Your skills · 5 to 7 years of IT experience (or equivalent) · Ability to build relationships · Excellent time management skill · Experience in OS, Apps and H/W installation and troubleshooting depending on project products · Your Tasks · Maintain computer systems, troubleshoo ...
-
Field Support, Technical Support, & Labs Shanghai, 中国 全职The position · The position: We are looking for an AV Project Technical Support Engineer in our Shanghai site to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, custom ...
-
Cadence Design Systems, Inc. Shanghai, 中国 全职At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. · Responsibility includes: · Handling issues reported by field AEs and customers. · Handle critical accounts escalation process and work closely with R&D managers in ...
-
ZEISS Group Shanghai, 中国 全职Position Summary / 职位概况 · Be able to conduct the training programs of ZEISS IQS CMM products, deliver classroom, onsite and on-line technical training courses to IQS APAC service teams. · Responsible for training syllabus, content and documentation creating, updating and reviso ...
-
ZEISS Group Shanghai, 中国 全职Position Summary / 职位概况 · Be able to conduct the training programs of ZEISS IQS X-ray & optical products, deliver classroom and on-line technical training courses to IQS APAC service teams. · Responsible for training syllabus, content and documentation creating, updating and re ...
-
10287 GlaxoSmithKline (China) R&D Company Limited Pu Dong Xin Qu, 中国 全职Job Purpose: · The candidate played a key role in GSK R&D China clinical submission acceleration and digital innovation project. He or she will collaborate with both local & global stakeholders to understand business requirements, collect technical requirement, design & execute s ...
-
Field Support, Technical Support, & Labs Shanghai, 中国 全职The position · The position: We are looking for an AV Function R&D Support Engineer for L2+ systems to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, understandings & ...
-
Field Support, Technical Support, & Labs Shanghai, 中国 全职The position · The position: We are looking for an AV Function R&D Support Engineer for ADAS & parking to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, understandin ...
-
Thermo Fisher Scientific Shanghai, 中国 全职Job Description · Job Title: China Service-Call Center-Online Technical Support Engineer-LSMS · Reports To: Zhang Jia · Group/Division: China Service Operation · Career Band: professional 5 · Job Track: Professional · Position Location: Shanghai · Number of Direct Reports: 0 · Da ...
Customer Support Engineer(Scanner) - Shanghai, 中国 - ASML
描述
Description
:Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.
Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
Can work flexibly, can accept overtime working
Have initiative to communicate with colleagues and learn from them
Can accept manager/leader's arrangement based on company business needs
Educational Level:
Position requires a BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.
Knowledge of safety procedures required.
Sufficient oral and written English level
Personal Skills:
Off line analysis capability
Analysis techniques and tools
Analyzing capability
Open-minded and communication skills
Passionate and willing to learn
 Co. Ltd/科天国际贸易（上海）有限公司&v=024){kind=logo}
 R&D Company Limited&v=024){kind=logo}
