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Support Engineer
1周前
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Technical Support Engineer - Shanghai, 中国 - 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司
 Co. Ltd/科天国际贸易（上海）有限公司&v=024){kind=logo}
描述
Description
Responsibilities
Initial time in technical product training is approx. 50%.
Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training.
Target time in the fab is approx. 20-40% once trained and certified.
Document technical work and create best known methods (BKMs).
Perform routine problem diagnosis and problem resolution for characterization, demos, field projects, down or inhibited tools.
Participate on service alert calls with field service engineers to help evaluate and resolve tool issues.
Assist product support managers with data and report preparation.
Owns small projects as defined by his manager.
Provides support during alpha phase, beta phase and field upgrades.
Contributes to service alert plan development.
Uses databases for the development of "plans of attack.
Documents any improvements need to knowledge data or systems.
Perform CSE assist with phone support or E-mail response. Respond and own L2 to L4 escalations with plan of action and on-site support.
Assist in the field for planned backfill to address business needs.
Qualifications
Bachelor's Level Degree, Master's Degree Preferred
A driven fast learner with the ability to understand how to service and troubleshoot advanced electro-optical-mechanical-software systems.
Able to work with minimal supervision and independently.
A high interest in solving problems and continuous improvement while working effectively with internal and external customers and in high-pressure situations.
KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.
Minimum Qualifications
Master's Level Degree , Bachelor's Level Degree or work experience of 1 years
