- 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience
- Experience inNetwork,Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration& Troubleshooting
- Experience in Linux, Mac, IOS, Android development, administration or troubleshooting
- Enterprise cloud experience with any of the major cloud providers
- Experience in supporting large and complex geographically distributed enterprise environments with 1000+ users
- Experience in cyber security engineering, supporting or consulting
- Experience in system administration with focus on security
- Experience in cloud security, endpoint security, server security, threat analytics
- Experience inanti-virus, intrusion detection,security operations center (SOC)
- Experience in penetration test and vulnerabilityfix
- Experiencein Security Incident Response
- Knowledge ofthe products below:
- CISSP, CISP, CCSP,CISA, CISM, RHCE
-
Support Engineer
1周前
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Brooks Automation Shanghai, 中国 全职Description · PRIMARY RESPONSIBILITY: · Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operati ...
-
3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · Main Responsibilities: · 1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and · repairing of highly complex capital equipment at customer sites. · 2. Represents the company to the customer and assumes accountab ...
-
Brooks Automation Shanghai, 中国 全职Description · PRIMARY RESPONSIBILITY: · Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operati ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · Responsibilities · Initial time in technical product training is approx. 50%. · Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. · Target time in the fab is approx. 20-40% once ...
-
Excis Compliance ltd Shanghai, 中国Job Description · Responsibilities and Functions · a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. · c) Provide timely communication on issue status and resolution. · d) ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Excis Compliance ltd Shanghai, 中国Responsibilities and Functions · a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. · c) Provide timely communication on issue status and resolution. · d) Maintain ticket up ...
-
3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · Responsibilities · Initial time in technical product training is approx. 50%. · Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. · Target time in the fab is approx. 20-40% once ...
-
ASML Shanghai, 中国 全职Description · : Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. · Analyze applicability, accuracy and adherence to design specifications. · Recommend design changes or substitution ...
-
Excis Ltd Shanghai, 中国 全职Responsibilities and Functions · a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. · c) Provide timely communication on issue status and resolution. · d) Maintain ticket up ...
-
ABB Shanghai, 中国 OTHERTechnical Sales Support Engineer · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all d ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
ASML Shanghai, 中国 全职Description · :Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of m ...
-
Hemmersbach Shanghai, 中国 全职Your skills · 5 to 7 years of IT experience (or equivalent) · Ability to build relationships · Excellent time management skill · Experience in OS, Apps and H/W installation and troubleshooting depending on project products · Your Tasks · Maintain computer systems, troubleshoo ...
-
Field Support, Technical Support, & Labs Shanghai, 中国 全职The position · The position: We are looking for an AV Project Technical Support Engineer in our Shanghai site to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, custom ...
-
Cadence Design Systems, Inc. Shanghai, 中国 全职At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. · Responsibility includes: · Handling issues reported by field AEs and customers. · Handle critical accounts escalation process and work closely with R&D managers in ...
-
ZEISS Group Shanghai, 中国 全职Position Summary / 职位概况 · Be able to conduct the training programs of ZEISS IQS CMM products, deliver classroom, onsite and on-line technical training courses to IQS APAC service teams. · Responsible for training syllabus, content and documentation creating, updating and reviso ...
Technical Support Engineer - Shanghai, 中国 - Microsoft Corporation
描述
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company's collective Security strategy and our ability to handle these critical customer needs from start to finish.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 30% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
Qualifications
Experience/Certification in one or more of these areas desirable
or SIEM products
Microsoft Defender for Endpoint
Windows Defender Anti-virus
Microsoft Defender for Cloud Apps
Microsoft Defender for Identity
Microsoft Advanced Threat Analytics
Microsoft Defender for Cloud
Microsoft Sentinel
Microsoft Defender for Internet of Things (D4IoT)
Language Qualification
Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.
#CyberDefender
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ) .
 Co. Ltd/科天国际贸易（上海）有限公司&v=024){kind=logo}
