-
Support Engineer
1天前
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Microsoft Corporation Shanghai, 中国 Paid WorkWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Brooks Automation Shanghai, 中国 全职Description · PRIMARY RESPONSIBILITY: · Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operati ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · Responsibilities · Initial time in technical product training is approx. 50%. · Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. · Target time in the fab is approx. 20-40% once ...
-
ASML Shanghai, 中国 全职Description · : Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. · Analyze applicability, accuracy and adherence to design specifications. · Recommend design changes or substitution ...
-
Desktop Support Engineer
14小时前
Excis Ltd Shanghai, 中国 全职Background · As a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers primarily face to face as deskside su ...
-
ABB Shanghai, 中国 OTHERTechnical Sales Support Engineer · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all d ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
ASML Shanghai, 中国 全职Description · :Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of m ...
-
Hemmersbach Shanghai, 中国 全职Your skills · 5 to 7 years of IT experience (or equivalent) · Ability to build relationships · Excellent time management skill · Experience in OS, Apps and H/W installation and troubleshooting depending on project products · Your Tasks · Maintain computer systems, troubleshoo ...
-
Field Support, Technical Support, & Labs Shanghai, 中国 全职The position · The position: We are looking for an AV Project Technical Support Engineer in our Shanghai site to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, custom ...
-
Cadence Design Systems, Inc. Shanghai, 中国 全职At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. · Responsibility includes: · Handling issues reported by field AEs and customers. · Handle critical accounts escalation process and work closely with R&D managers in ...
-
ZEISS Group Shanghai, 中国 全职Position Summary / 职位概况 · Be able to conduct the training programs of ZEISS IQS CMM products, deliver classroom, onsite and on-line technical training courses to IQS APAC service teams. · Responsible for training syllabus, content and documentation creating, updating and reviso ...
-
ZEISS Group Shanghai, 中国 全职Position Summary / 职位概况 · Be able to conduct the training programs of ZEISS IQS X-ray & optical products, deliver classroom and on-line technical training courses to IQS APAC service teams. · Responsible for training syllabus, content and documentation creating, updating and re ...
-
10287 GlaxoSmithKline (China) R&D Company Limited Pu Dong Xin Qu, 中国 全职Job Purpose: · The candidate played a key role in GSK R&D China clinical submission acceleration and digital innovation project. He or she will collaborate with both local & global stakeholders to understand business requirements, collect technical requirement, design & execute s ...
-
Field Support, Technical Support, & Labs Shanghai, 中国 全职The position · The position: We are looking for an AV Function R&D Support Engineer for L2+ systems to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, understandings & ...
-
Field Support, Technical Support, & Labs Shanghai, 中国 全职The position · The position: We are looking for an AV Function R&D Support Engineer for ADAS & parking to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, understandin ...
Customer Support Engineer - Shanghai, 中国 - 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司
 Co. Ltd/科天国际贸易（上海）有限公司&v=024){kind=logo}
描述
Description
Main Responsibilities:
1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and
repairing of highly complex capital equipment at customer sites.
2. Represents the company to the customer and assumes accountability for customer satisfaction with
service.
3. Assures operational quality of system equipment.
4. Coordinates actions with customers to minimize down time.
5. Provide assistance to Installation Engineers and junior engineer in resolving problems.
6. Engage, communicate and co-work with Product Support Organization on escalated technical matters.
Requirements:
1. Bachelor or master degree and major in computer science, SW engineering, automation control
engineering.
2. Strong communications and interpersonal skills.
3. Responsible working attitude, strong team spirits and good ability to provide guidance to team members.
4. Ability to work under pressure.
5. Proficient in the English language.
6. Strong software management skill, have unix background is a plus.
7. The ability of logical thinking.
Minimum Qualifications
Bachelor or Master 's Degree , better have work experience of 2 years
 R&D Company Limited&v=024){kind=logo}