- 5 to 7 years of IT experience (or equivalent)
- Ability to build relationships
- Excellent time management skill
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
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Support Engineer
1周前
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
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Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
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Brooks Automation Shanghai, 中国 全职Description · PRIMARY RESPONSIBILITY: · Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operati ...
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Brooks Automation Shanghai, 中国 全职Description · PRIMARY RESPONSIBILITY: · Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operati ...
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3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · Main Responsibilities: · 1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and · repairing of highly complex capital equipment at customer sites. · 2. Represents the company to the customer and assumes accountab ...
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Microsoft Corporation Shanghai, 中国 Paid WorkWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
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Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
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Excis Compliance ltd Shanghai, 中国Job Description · Responsibilities and Functions · a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. · c) Provide timely communication on issue status and resolution. · d) ...
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3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · Responsibilities · Initial time in technical product training is approx. 50%. · Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. · Target time in the fab is approx. 20-40% once ...
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Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
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Excis Compliance ltd Shanghai, 中国Responsibilities and Functions · a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. · c) Provide timely communication on issue status and resolution. · d) Maintain ticket up ...
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3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 Shanghai, 中国 全职Description · Responsibilities · Initial time in technical product training is approx. 50%. · Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. · Target time in the fab is approx. 20-40% once ...
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ASML Shanghai, 中国 全职Description · : Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. · Analyze applicability, accuracy and adherence to design specifications. · Recommend design changes or substitution ...
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Excis Ltd Shanghai, 中国 全职Responsibilities and Functions · a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. · c) Provide timely communication on issue status and resolution. · d) Maintain ticket up ...
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ABB Shanghai, 中国 OTHERTechnical Sales Support Engineer · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all d ...
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Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
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ASML Shanghai, 中国 全职Description · :Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of m ...
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Field Support, Technical Support, & Labs Shanghai, 中国 全职The position · The position: We are looking for an AV Project Technical Support Engineer in our Shanghai site to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, custom ...
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Cadence Design Systems, Inc. Shanghai, 中国 全职At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. · Responsibility includes: · Handling issues reported by field AEs and customers. · Handle critical accounts escalation process and work closely with R&D managers in ...
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ZEISS Group Shanghai, 中国 全职Position Summary / 职位概况 · Be able to conduct the training programs of ZEISS IQS CMM products, deliver classroom, onsite and on-line technical training courses to IQS APAC service teams. · Responsible for training syllabus, content and documentation creating, updating and reviso ...
Senior Onsite Support Engineer - Shanghai, 中国 - Hemmersbach
描述
Your skills
Your Tasks
Maintain computer systems, troubleshooting errors, maintaining internet/network connectivity, running diagnostics, repairing computer hardware
* Install and set up new computers systems and perform routine maintenance
* Works on problems/projects of medium complexity & scope
* Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS)
* Provide updates to asset management CMDB systems as required, inventory support of required spare whole units and parts
* Ability to management the life-cycle of the call through end-client's and/or Hemmersbach IT service management (ITSM) systems
* Ability to read and understand technical documentation and manuals
* Provide support for walk-up IT bars/kiosks if required and provide technical assistance to end-users
* Provide mentoring to junior/entry-level technicians
* Excellent client facing, customer service soft skills and strong verbal and written communication skills
* Ability to apply intermediate level of subject matter knowledge
* Exercises independent judgment within defined practices and procedures
* Evaluates unique circumstances and makes recommendations
* Ability to provide end of life disposal (disk wipe) services
* Able to independently problem solve
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
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