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    Duty Manager - Guangzhou, 中国 - Hilton

    Hilton
    Hilton Guangzhou, 中国

    发现在: beBee S2 CN - 6天前

    Hilton background
    全职
    描述

    广州康莱德酒店位处珠江新城核心地段,由富力地产、新鸿基地产、合景泰富地产联袂开发和所有,希尔顿酒店及度假村集团管理。酒店的设计灵感源于对西关文化的独特见解,以现代的设计手法将西关大屋建筑元素融入内部设计中。融汇"灵感的归属,不止于驻足"的品牌服务文化精髓,势必成为拥有丰富旅行经验客人的最佳选择。

    1. 协助前厅总监管理前厅部运作,包括利润最大化,控制成本和服务质量,确保顾客满意度,同时有效的协调及领导前台和宾客关系部每日的任务分配和运作。
    2. 处理宾客的问题和投诉。
    3. 负责重要宾客的迎领工作。
    4. 进行整个酒店的安全和日常的设备检查工作。
    5. 解决当班期间发生的安全问题。
    6. 向其它班次协调交班记录上需要沟通的事项。
    7. 能有效的用英语沟通交流。
    8. 擅长于处理宾客关系,能快速有效的应对各种问题。

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