- Responsible for the fidelity, adherence, maintenance and execution of all commercial operation related processes in the market. These processes fall broadly within the key pillars of customer satisfaction with sales & operation planning, order fulfillment, commercial policy and pricing, Project Management, sales data analytics and reporting, sales excellence, channel sales support & operation., etc.
- Ensures key capabilities and people competencies are in place and that reporting is timely, standardized and transparent, enabling best practice sharing and rapid problem solving.
- Deliver operational excellence in line with Global and Market AOP target.
- Sales & Operations Planning (S&OP): Responsible for the functionality and maturity of the S&OP process and the HS sales forecast on a weekly, monthly and quarterly basis. Works closely with sales management to inspect sales process quality and prioritize opportunities for sales process improvement. Accountable to direct the equitable assignment of sales force quotas, ensures quotas are optimally allocated to all sales channels and evaluates the effectiveness of the territory assignments. Proactively monitor and analyze performance and assist leadership team in developing account plans that will lead to AOP achievement Accountable for adherence to sales / funnel health scorecard on funnel accuracy, OIT predictability, Sales Predictability.
- Channel Sales Support and Operation: Lead channel management and operation team to support the commercial & marketing with the creation and execution of business plan with business Partners. Define, implement, and train Partners on relevant indirect sales and services, as well as Philips processes and tools. Monitor and improve process performance with focus on regulatory and end customer satisfaction. participate in the selection, onboarding and evaluation of Sales and Service Partners and create action plans to develop their capabilities.
- Master's Degree and >15 years of professional experience in sales operations management.
- Experience in other commercial functions (PM, Purchasing, sales).
- Customer Focus.
- Strong process mindset demonstrated in process improvement role or management of complex business projects.
- Strong experience in managing sales operation in complex business environments.
- Experience in managing communication at all levels in the organization, and ability to interact at the highest level of the organization.
- Acts as a role-model for our Philips behaviors: Customer first, Quality & Integrity always, Team up to Win, Take Ownership to deliver fast, Eager to improve and inspire.
- Lead Change: Strong change and program/ project management skills and experience, Strong key stakeholder management on senior executive level in markets and businesses.
- Deliver Results, strongly results-driven / ability to gain alignment with all stakeholders.
- Customer focus and quality minded.
- Strategic/conceptual capability with ability to collect and summarize key information into actionable plans.
- Capable of handling ambiguity and high-pressure levels.
- Enterprise mindset.
- Relentless focus on driving customer satisfaction.
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Sales Ops - Shanghai, 中国 - Philips
描述
Job Title
Sales Ops & Channel Enablement LeaderJob Description
Job title:
Sales Operations and Channel Enablement Leader
Your role:
You're the right fit if:
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
