- Manage internal operational system configuration to support daily operation and operational data analysis to accommodate business requirements;
- Drive and optimize end to end operation service quality to make sure all the planned shipments are arranged according to system planning result and record exceptions;
- Develop and control operation KPI metrics and planning data for both FCL and LCL, especially space usage and downfall analysis, cancellation with reason code analysis;
- Drive Operator performance improvement and seller behavior together with relevant Ops team;
- Manage daily operations issue escalations about demands fluctuation, carrier/FC capacity adjustment, vessel schedule change with Ocean Ops, Origin Logistic, sales, forecasting and destination Ops to fulfill booking requirements;
- Co-work with internal function partners in origin Ops, destination Ops, LSP, sales, tech and products for new planning programs/features development and upgrade;
- Internal and external training and SOP management.
- 5+ years of supply chain experience
- 5+ years of program or project management experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- 2+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- PMP certificate
- Experience in requirement gathering and ability to write clear and detailed requirement document, together with fluent oral English
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Seller Success Tower Manager - Shanghai, 中国 - Beijing Century Joyo Courier Service Co., Ltd.
描述
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals.
We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers as global logistics operation specialist.
The main purpose and responsibilities is to act as control tower on end to end global logistics operation process by focusing on process, procedure and data relevant activities with the aim to standardize process, improve operation efficiency and service quality.
Shanghai, 31, CHN
BASIC QUALIFICATIONS
