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DIGITAL LUXURY GROUP, DLG SA Shanghai, 中国 全职As the Business Development Manager at DLG (Digital Luxury Group), your mission will be to establish valuable connections with industry professionals and proactively engage with potential clients to generate new leads, identify new sales opportunities, expand DLG's client portfol ...
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DIGITAL LUXURY GROUP, DLG SA Shanghai, 中国 全职As a Senior Creative Designer at DLG (Digital Luxury Group), your role is to support the Creative Director/ Associate Creative Director on daily visual tasks, complete daily visual output, and effectively communicate with the Account Service team on a daily basis in order to prov ...
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DIGITAL LUXURY GROUP, DLG SA Shanghai, 中国 全职As a Senior Art Director at DLG (Digital Luxury Group), your mission is to develop and maintain a creative vision that responds to the client's brief. · 作为资深美术指导,你的任务是产出视觉创意以满足DLG 客户对视觉内容的期待。 · In this role, you will: · Persuasively pitch concept to internal teams including Creat ...
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DSV Shanghai, 中国Time Type: · Full TimeGeneral Responsibilities 主要工作职责 · Account Manager primary job is to maintain and develop cooperation with assigned House Accounts in Shanghai Commercial Support to retain and maximize the profitability in House Account. · 客户经理的主要职责是负责维护和发展现有上海商务支持部门的House ...
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Virtuos Shanghai, 中国PLAY, GROW and WIN · To be a part of Virtuos means to be a creator and aim atexcellence. · At Virtuos, we harness the latest technologies to make videogames better and more immersive than ever before. That is why we prideourselves in constantly pushing the boundaries of possibil ...
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销售大客户经理(销售部门)
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Hyatt Corporation Shanghai, 中国 全职Senior Sales Mananger - 高级销售经理 · Grand Hyatt Grand Hyatt Shanghai CN ShanghaiAdministrationDepartment Head/ManagerFull-timeReq ID: SHA003509Worldwide Summary · § 确保有效和精确的文件系统,包括纸质和电子两个版本的及时保存 · Ensures that an efficient and accurate filing system, both manually as well as ele ...
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DIGITAL LUXURY GROUP, DLG SA Shanghai, 中国 全职As an Associate Creative Director at DLG (Digital Luxury Group), your mission is to develop and maintain a creative vision that responds to the client's brief. · 作为创意副总监,你的任务是产出视觉创意以满足DLG 客户对视觉内容的期待。 · In this role, you will: · Persuasively pitch concept to the internal teams in ...
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高级服务销售工程师_dccs
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Bosch Shanghai, 中国 全职Job Description · • Overall responsible for the business improvement and development of Rexroth industrial hydraulic -marine, ship service and others. As well as the establishment and management of after-sales channels. · 总体负责力士乐工业液压海事,船务等售后市场的业务提高,开发以及售后渠道搭建和管理 · • Responsible f ...
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bioMerieux SA Career Site - MULTI-LINGUAL Shanghai, 中国1、Safety, Health & Environment /安全,健康和安全 · 确保符合总部EHS方针、本地法规以及ISO14000的需求。 · Ensure compliant to global EHS policy, local regulation and ISO 14000 requirements. · 2、Quality Management System/质量管理体系 · 确保遵守国家药品监督管理局相关法规、ISO 13485 标准以及其他适用行业规范,以支持完成公司目标。 · Support the company's goal ...
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Campari Beijing Trading Shanghai, 中国 PermanentWant to be a crowd-stopper rather than a crowd-pleaser? Become a Camparista · At this point, you may not know exactly what it takes to be a Camparista , but you have the makings to be one of us. We're the independent minded and passionate achievers in the spirits industry, innova ...
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1215 GlaxoSmithKline (China) Investment Co Ltd Huang Pu Qu, 中国 全职Role Purpose 职位目标: · •结合区域市场机会落地中央市场策略,拟定区域市场策略。领导区域推广团队,支持区域总监和大区经理制定和执行区域市场推广计划,推动区域业务发展; · •领导区域推广团队,充分了解区域市场动态、洞察客户行为与市场数据。协调跨部门,努力提升区域销售团队业务产品及疾病知识、推广能力及数字化营销能力; · •结合区域市场计划及客户学术需求,积极搭建面向总监区域的内外部推广活动平台和项目。具备风险敏锐度及风险管理能力,推动合规框架下的客户互动有效性; · •与疾病领域相关声誉好、学术影响力高的学会保持沟通。能够识别/培养/ ...
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DIGITAL LUXURY GROUP, DLG SA Shanghai, 中国 全职As a Group Head at DLG (Digital Luxury Group), your mission is to create creative copy content that responds to the client's brief. · 作为创意组长,你的任务是产出符合客户要求的文案创意。 · In this role, you will: · Persuasively pitch concept to the internal teams including the Creative Director, the Soci ...
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Vector Informatik Shanghai, 中国10 China · 100 % · 前沿科技 0 % · 过时技术 PREEvision应用工程师 /现场支持工程师 · Shanghai Jobcode: VX-CN-PPT-FAE 职责描述 · 电子电气架构设计及电子电气数据管理工具平台PREEvision的应用支持 · 提供客户PREEvision使用培训,帮助客户完成PREvision使用评估 · 根据客户需求,进行基于PREEvision的数据匹配和工作流程方案设计,指导/帮助客户建立建模规范 · 在客户进行项目实施的过程中解决客户工具使用过程中的疑难问题, 持续跟进项目实 ...
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DIGITAL LUXURY GROUP, DLG SA Shanghai, 中国 全职As Senior Creative Editor at DLG (Digital Luxury Group), your role is to Support Digital Associate Content Director on the daily writing work, complete the daily content output and creative support of campaigns, effectively communicate with the client service department in daily ...
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Media Shanghai, 中国What you will do · Client Management · Manage clients' operational expectations and relationships · Nature and maintain positive client relationships on a day to day · Responsible for managing key projects under the direction of the overall team lead (Senior Account Director), e ...
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Senior project manager
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Hilton Shanghai, 中国 OTHERWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
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Group Head
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DIGITAL LUXURY GROUP, DLG SA Shanghai, 中国 全职As a Group Head at DLG (Digital Luxury Group), your mission is to develop and maintain a creative vision that responds to the client's brief. · 作为创意组长,你的任务是产出视觉创意以满足DLG 客户对视觉内容的期待。 · In this role, you will: · Persuasively pitch concept to the internal team including Creative Dir ...
Guest Relation Director/Manager 宾客关系总监/经理 - Shanghai, 中国 - Hilton
描述
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
As the Guest Relationship Officer, you will be responsible for performing the following tasks to the highest standards:
• Be the brand ambassador of the hotel, providing a positive "first impression" while guests walk-in to the hotel.
• Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food & Beverage outlets, and the Club Lounge.
• Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey.
• Welcome all guests in a polite and friendly manner.
• Be helpful, empathetic and polite to all guests.
• Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service.
• In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program.
• Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously.
• Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases.
• Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Club Lounge.
• Develop a close and harmonious working relationship with all the other departments in the hotel.
• Have complete knowledge of Hilton hotel SOPs and local policies.
• Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed.
• Develop knowledge about frequent guests, their special requests and needs.
• Be familiar with cultural differences in order to meet all different customer needs.
• Complete all shift duties as outlined on the shift checklist prior to the end of your shift.
• Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests.
• Ensure that all logbooks, handovers and checklists are well maintained.
• Actively seek for customer feedback, handling their requests and complaints.
• Suggest alternatives to meet customer needs in terms of product features and benefits.
• Offer information and services where appropriate.
• Inspect VIP guest rooms prior to guests' arrival.
• Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation.
• Maintain company sanitation standards in the department.
• Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied.
• Conduct site inspections as and when required by the Management.
• Thank customers and invite our guests to return.
• Carry out requests as directed by the Management.
• Maintain good communication with other hotel departments to assist with guests' needs.
What are we looking for?
A Guest Relationship Officer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:
• Minimum of 2 years as a Guest Relation / Customer Care Executive in the hospitality Industry.
• University graduate / hotel management / hotel school diploma (diploma in Public Relation advantageous).
• Neat in appearance and in good health.
• Good communication skills.
• Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit.
• Have a good command over verbal and written Mandarin and English language to meet business needs.
• A basic knowledge on any additional foreign languages will be advantageous.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
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