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Amazon Operation Manager - Shanghai, 中国 - Zenni Optical
描述
Zenni was founded on the idea that everyone who needs glasses should be able to afford high-quality frames and top-of-the-line lenses. By selling directly from our factories to our customers through our website we save them money and offer a huge selection of options. We have state-of-the-art production facilities and advanced prescription edging labs that get custom eyewear delivered within 14 days. We have delivered more than 50 million pairs of glasses, and are headquartered in Novato. Find out more about us at
You will:
Oversee the end-to-end operations of our online store, ensuring seamless order processing, inventory management, shipping, and customer service
Lead process improvement initiatives to increase efficiency and productivity
Define key performance metrics and analyze data to identify issues and opportunities
Stay up-to-date on ecommerce industry trends and technologies
Collaborate cross-functionally to optimize the customer experience
Manage operational costs and budgeting
Hire, train and manage operations team members
Requirements
You are:
A strategic thinker able to balance optimization with pragmatism
A caring manager able to develop and motivate your team
A skilled communicator and relationship builder across the company
Data-driven in identifying and solving operational bottlenecks
Excellent with using tools like Excel, SQL, Looker, or Power BI for analysis
You have:
5+ years experience in operations roles, ideally for Amazon or ecommerce
Working knowledge of tools and processes on e-commerce platforms
Experience with continuous improvement methodologies
Knowledge of warehousing, logistics, and supply chain fundamentals
Strong communication and collaboration skills
Fluency in English and Mandarin
Bachelor's degree in supply chain, logistics or related field
Demonstrated experience driving brand growth and revenue expansion in a retail environment
Prior success growing an eyewear of fashion/beauty brand is preferred
Benefits
An opportunity to abrupt the industry
A competitive salary package
The flexibility to work from almost anywhere
A flexible work schedule promoting work-life balance
Continuous growth opportunities alongside exceptional colleagues
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