- Lead and direct Amazon Global Logistics Seller Operation Team at Chengdu.
- Manage a group of managers to invent for customer experience and simplify for operation efficiency.
- Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions.
- Guide the team towards continuous improvements using data, metrics, and customer feedback.
- Develop operations process to achieve business goals and to obsess the customer.
- Manage complex operational issues by developing, tracking and analyzing key performance indicators.
- Provide regular performance metrics report focusing on operational excellence and customer experience.
- Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers.
- Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program and system launches.
- Be the Voice of the Customer and provide feedback to the team to improve customer experience.
- Handle complex problems/efforts, decisions, and escalations.
- Communicate and drives strategic initiatives.
- Ensure the right people are in the right job and creates leadership opportunities.
- Any Add-hoc task assigned by leaders.
- Rich experiences in managing large operations/customer service teams with extensive knowledge in Logistics.
- Ability to attract, develop & retain talents in the organization.
- Experienced in managing, coaching, and develop Team Leads on various aspects of their jobs.
- Understand legal and commercial framework and documentation across all the Logistics products and processes including Sea, Air, customs documentation, import/export, international trade, and trade compliance.
- Customer-facing and interaction skills with high level of customer orientation.
- Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment.
- Good influential skills to effectively communicate, negotiate, manage business partners and teams in Chinese and English via oral and written.
- Convey a sense of urgency, drive issues to closure, persist despite of obstacles and opposition.
- Be passionate about customer obsession and cost, and be effective when working under fast-paced environment.
- Proactive and exhibit excellent problem-solving capabilities.
- Excellent project management skills with a proven ability to design effective solutions and drive projects to successful implementation.
- Capable in working and driving change effectively in loosely defined situations.
- Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights.
- Must be self-motivated/self-directed, and able to manage multiple work streams simultaneously and flawlessly
- Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field.
- Experience in cross boarder logistics in e-commerce.
- Certified in Quality, Six Sigma, or Lean.
- Proven experience in leading cross-functional projects and managing company-wide programs.
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Manager, Seller Operation Management, GM Field - Chengdu, 中国 - Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch
描述
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.Global Mile is a team of highly experienced logistics professionals, enabling Amazon's international selection expansion goals through providing Customers a one stop shop for international transportation, providing end-to-end supply chain solutions for our Customers.
Within this team, our Operations is seeking a self-motivated leader with experience in cross boarder logistics experience to join us.
Key job responsibilitiesChengdu, 51, CHN
BASIC QUALIFICATIONS
