-
Dell Beijing, 中国2024 ThinOS Software Engineer Intern · Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them w ...
-
Dell Beijing, 中国Software Engineer Intern · The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the mo ...
-
Renesas Electronics Beijing, 中国 全职· Job Description · Development of AI compiler framework, high performance kernel authoring and acceleration onto next generation of hardware architectures. · Contribute to the development of the industry-leading machine learning framework core compilers to support new state of ...
-
Universal Beijing Resort Tongzhou, 中国 全职Job Title: Sales Manager, Meeting and Events · Job Summary · This role is responsible for generating revenue for the overall resort wide properties. The job involves meeting with clients, coordinate business deals that seek to promote the Universal Beijing Resort and it's uniqu ...
-
Universal Beijing Resort Tongzhou, 中国 全职Job Summary · Responsible for providing exceptional service and unforgettable experiences to VIP Tour Guests by conducting tours inside the theme park. Tour Guides must have the ability to set overall tour expectations, troubleshoot and resolve Guest situations if they arise, an ...
-
Abbott Laboratories Beijing, 中国 OTHERLOCATION: · Beijing/Shenyang/Shandong · MAJOR RESPONSIBILITIES: · Establish and drive the Customer Experience organization to improve profitability of base business, ensure customer satisfaction and retention, and ensure renewal rate · Lead and manage a team of Customer Experienc ...
-
Universal Beijing Resort Tongzhou, 中国 全职Job Summary · Manage 24-hour operation spare parts warehouse for Attractions, construction Facilities, and other equipment/facilities. Provide MRO materials, mechanical and electrical spare parts, and third-party services to end user. Deal with warranty issue and outsourcing rep ...
-
Microsoft Beijing, 中国 全职Overview · This role is to manage education/ healthcare/ goverment/SOE business in south china in Public sector. · Qualifications · Required/Minimum Qualifications · 7+ years experience in working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, En ...
-
Store Manager
1周前
Universal Beijing Resort Tongzhou, 中国 全职Job Summary · Manages the efficient day-to-day operations of assigned retail store, ensuring that store revenue goals are achieved and exceeding guest expectations. Responsible for servicing guests by providing merchandise/product for retail, ensuring the appropriate level of gu ...
-
Amazon Joyo Co., Ltd. Beijing, 中国 全职, Inc. (NASDAQ: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. , Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy onl ...
-
lesaffre Beijing, 中国 Fix term contractJob area Sales Category Human care Location Beijing, China Contract type Fix term contract Experience 3 to 5 years Job description · Achieve sales targets for his area or customers : · Ÿ Based on the business plan of GNOSIS BY LESAFFRE China, propose sales plan for the region a ...
-
Microsoft Corporation Beijing, 中国 Paid WorkThis role is to manage education/ healthcare/ goverment/SOE business in south china in Public sector. · Responsibilities · Customer Engagement · Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive, business, and technical decisio ...
-
Lam Research Beijing, 中国The Group You'll Be A Part Of · The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver s ...
-
Account Manager
2天前
Roche Beijing, 中国 全职The Position · You should be responsible for sales, assist on Applications Support and marketing team for product promotion · Main Tasks & Responsibilities : · 1. Actively promote and sell Roche raw materials and services offered by the company to the customers (end users) as w ...
-
Siemens Energy Beijing, 中国 全职Overhaul Business Manager 大修业务经理 · About the Role · Location China Beijing Shi BEIJING Company Siemens Energy Co., Ltd. Organization Gas Services Business Unit Distributed Full / Part time Full-time Experience Level Experienced Professional Location: Hebei Langfang 河北省廊坊市经济开发区 ...
-
PUMA Beijing, 中国 全职YOUR MISSION · Data analysis and report related: Muti - angle sales analysis on business base to support sales , finance and management team to do further business decision . Optimize sales report based on business needs active. Have ability to provide valuable comments for data ...
-
Siemens Energy Beijing, 中国 全职Service BD/ 服务咨询拓展经理 北京or 西安 · About the Role · Location China Beijing Shi BEIJING Company Siemens Energy Co., Ltd. Organization Transformation of Industry Business Unit Electrification - Automation - Digitalization Full / Part time Full-time Experience Level Mid-level Profess ...
-
DBS Bank Beijing, 中国 全职Business Function · Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign ex ...
-
Account Manager
1周前
Deutsche Lufthansa AG Beijing, 中国 全职Tasks · Your responsibilities and duties may include the following: · Analyze market trends, identify growing industries and identify potential SMEs/ corporates · Develop existing accounts, identify new business potential & drive growth · Negotiate contracts with existing corpor ...
-
Microsoft Beijing, 中国 全职Overview · Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth minds ...
PW/IAE Field Service Representative – Customer Based - Shunyi, 中国 - Raytheon Technologies
描述
Unspecified
PW/IAE Field Service Representative – Customer Based
Work Location: Beijing
Field Service Representative – Customer Support, Commercial Engines
Job Description
Pratt & Whitney is working to transform the future of designing, building, and servicing modern aircraft engines and seeking the people to drive it. Bring your passion and commitment and we'll welcome you into a tight-knit team that works together by shaping an organization and an industry that's evolving fast into the future.
In this role as a customer-based Field Representative, candidate responsibilities will be primarily focused on Customer Support, Program, Logistical, and Fleet Management tasks. You will also be tasked with providing assigned customers with technical and operational program support for the V2500, PW4000 and 1100G engine families.
This position is expected to comprise of technical and program support tasks for PW/IAE engine models, including interface with airline technical operations personnel as well as support of airline with their engine overhaul shops.
Technical responsibilities include:
Provide on-site support for Pratt & Whitney (P&W) customers in China to deliver comprehensive technical and operational program support. Improve and sustain the customer's satisfaction via the maintenance and operation of P&W engines. This includes technical support, answering the customer's questions, & anticipating and reacting to engine related issues as they develop in consultation with various departments with P&W
Work and develop rapport with East Hartford customer support functional groups to promote timely and knowledgeable responses to meet the customer's needs
Establish and maintain close working relationships with customer key personnel including senior management, department heads, engineering, and other departments. Intuit and improve upon customer's perceptions & operating knowledge of our products using creative and innovative methods
Monitor daily statuses and ensure timely reporting of engine removals & work stoppages. Guide customers through IFSD, surge, & aircraft on ground events, through spare engine and parts availability, and competitive equipment activities per the handbook of field procedures. Prepare periodic reports on all phases of customer's activity, including statistical engine data, action taken to assist the customer, and significant information relative to the performance, durability, or maintenance of P&W engines
Keep abreast of new products and product improvement programs (including engine modifications and conversions) that will improve performance and reliability and reduce maintenance and operating costs; advise customers of the benefits and encourage participation in such programs. Recommend the establishment of support teams from East Hartford to conduct training, shop audits, facility studies, mini conferences, and line riding to enhance P&W presence and support
Actively communicate and work to resolve customer issues with the appropriate P&W counterparts at the operator's overhaul agency
Identify new business opportunities resulting from customer interactions / relationship building and support the Customer Focus Team and Customer Business Director Initiatives
Provide support to our airline customers 24 hours a day, 7 days a week with a no-excuses attitude. Individual is expected to always "go beyond", as our customers depend on this level of service for our mutual success.
Communication responsibilities include:
Exhibit the highest level of personal and professional ethical standards, including but not limited to compliance with applicable legal, regulatory, and company policy.
Contribute to the business by applying your knowledge and skills in multiple functional areas Conduct periodic face-to-face meetings and provide updates to customer's senior level management, utilizing latest information deduced from all available sources such as (but not limited to) monthly Customer Council Call (CCC), Problem Resolution Plan (PRP), and Maintenance Planning Committee (MPC)
Provide real time technical and logistical support to all levels of airline personnel. These interactions often occur at odd hours and under extreme time pressure constraints
Support CFD's goal to build and establish a strong connection across the management level of customers
Work with other Field Representatives to advance solutions
Conduct informal MFAs with customers and identify opportunities for improvement
Act as a team player, able to both take and give direction in order to expeditiously solve customer issues. Do so as a highly motivated and fully developed professional able to work without direct guidance or direction from others
Experience/Qualifications
Required:
English and Mandarin language proficiencies A minimum of 5 years of work experience in Aerospace or aviation related field with a focus on direct or indirect customer facing position in Customer Support, Sales, Engine Services, Engineering, or another external customer facing discipline. Note: Experience base-level requirement is contingent upon education qualifications. See education section for details.
Preferred:
Proficiencies in Microsoft Office, EagleData, EagleLive, FMT, and CRM Knowledge of multiple P&W engine models Familiarity with commercial engine business model and aftermarket operations & functions Strong personal skills Demonstrated ability to build trusting relationships and a Track record of initiative and focus in solving complex problems.
This assignment may require relocation and/or additional travel within China to better support the customers in a balanced manner and will be subject to adjustment as needed at a CFD's discretion. Periodic travel to East Hartford and airline line stations will be expected. Minimum expected travel = 10% - 20%
Education
Associate's degree in aviation related field, with 8+ years of experience with maintaining commercial or military aircraft engines and directly working with/for airline customers, OR Bachelor's degree in Maintenance or Engineering, 8+ years of experience with maintaining commercial or military aircraft engines and directly working with/for airline customers, OR Master's degree in Engineering with 5+ years of experience with maintaining commercial or military aircraft engines and directly working with/for airline customers
