此职位不再接受申请
- Establish and drive the Customer Experience organization to improve profitability of base business, ensure customer satisfaction and retention, and ensure renewal rate
- Lead and manage a team of Customer Experience Managers
- Work with District Customer Experience Managers to ensure focus and direction
- Collaborate with District Customer Experience Managers to define and plan execution of account plans
- Review progress on key milestones in account plans
- Coach District Customer Experience Managers on strategic and tactical areas (e.g. leading internal teams)
- Provide leadership and development coaching for Customer Experience Managers
- Assist District Customer Experience Managers with contract negotiations, particularly with pricing/profitability policies
- Financial responsibility and management of base business for the region
- Establish account assignments and quotas which fairly allocate revenue potential
- Conduct Customer Experience Managers performance appraisals
- Interview and hire Customer Experience Managers
- Meet with District Customer Experience Managers regularly to discuss upcoming opportunities
- Drive standardization and harmonization of tools and processes across the region
- Support with talent acquisition, coaching, mentoring and establishing training programs to meet customer experience requirements in different markets
- Executive level business experience and financial acumen
- Comprehensive management of strategic accounts
- Strong understanding of key stakeholders and customer dynamics
- Proven experience managing large cross-functional teams
- Track Record in Customer Service Management and Sales
- Track record of effectively recruiting, coaching and mentoring top selling talent, keep team balance performing
- Negotiation, critical thinking and problem solving skills
- Experience in healthcare / diagnostics industry (preferred)
- Advanced degree (preferred)
Customer Experience Director - Beijing, 中国 - Abbott Laboratories
描述
LOCATION:
Beijing/Shenyang/Shandong