- Support 'Secondary transport operations', 'Secondary transport billing' and sales order related work in collaboration with PEP TW MU/Plant
- Provide GBS order entry and order validation services to Taiwan MU by leveraging data and technology
- Collect and transfer customer order into system
- Generate transport orders and billing for the transportation from TW plant to TW customers' warehouse
- Create/complete reports on TW customer orders per BU and MU requests Responsibilities
- Collect customer order from different channels in different format (excel, PDF, email etc.)
- Check order correctness for any obvious errors and correct the order information
- Input orders into SAP with the correct order information
- Check stock on hand and allocate the available stock to customer orders
- Feedback any unfilled orders to sales or customers directly
- Manually generate transport orders in excel and sent to warehouse and 3PL for transport operations
- Develop new process / new tools by working with MU team to improve the efficiency
- Generate transport billing report to finance
- Generate customer service KPI report on order correctness, return rate etc. per TW MU request
- Identify and execute any improvement opportunities on reporting Qualifications
- Experience in FMCG industry desired.
- SAP operations experience desired;
- Good skills in Data Analytics and Reporting platforms in Microsoft Office, and PowerApps, PowerBI, Tableau desired.
- High personal integrity and standards
- Good communication and influencing skills
- Attention to details, and comfortable with large sets of data and reporting tools
- Team work spirit and collaborative attitude, customer centric attitude
- Good English skills in reading and writing
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描述
OverviewThe purpose of the role is to:
Taiwan MU's Customer order management
Secondary transport operations and billing
Other tasks
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