- Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
- Consult with clients regarding business concerns
- Conduct external presentations and drive client satisfaction by providing insights and actionable recommendations during presentations
- Develop strategic understanding of industry trends, competition and opportunities of Nielsen
- Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
- Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
- Conducts performance reviews for direct reports
- Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
- BA / BS Required
- 4 + years professional work experience in marketing research, business analysis in retail or FMCG industry and at least 2 years in team leader or team management position
- Strong Business English knowledge, both verbal and written (and local language if required)
- Strong analytical skills, proficient in Excel, PPT or other office software;
- Strong communication skills both internal and external
- Can handle client request and project independently
- Experience working in a digital enabled environment
- Ability to work within a virtual environment
- Keywords for this role: Client focus, execute efficiently, collaboration, analytical thinking, communication effectively, committed to learning and driving change, digital savvy, passion for the role
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Associate Manager, Customer Success - Shanghai, 中国 - NielsenIQ
描述
Job DescriptionResponsibilities
Qualifications
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About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full ViewTM.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:
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