- Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
- Consult with clients regarding business concerns
- Conduct external presentations and drive client satisfaction by providing insights and actionable recommendations during presentations
- Develop strategic understanding of industry trends, competition and opportunities of Nielsen
- Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
- Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
- Conducts performance reviews for direct reports
- Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
- BA / BS Required
- 4 + years professional work experience in marketing research, business analysis in retail or FMCG industry and at least 2 years in team leader or team management position
- Strong Business English knowledge, both verbal and written (and local language if required)
- Strong analytical skills, proficient in Excel, PPT or other office software;
- Strong communication skills both internal and external
- Can handle client request and project independently
- Experience working in a digital enabled environment
- Ability to work within a virtual environment
- Keywords for this role: Client focus, execute efficiently, collaboration, analytical thinking, communication effectively, committed to learning and driving change, digital savvy, passion for the role
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Associate Manager, Customer Success - Shanghai, 中国 - NielsenIQ
描述
Job Description
Responsibilities
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About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
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