- This is anon-site position requiring regular and frequent physical presence at the variouscustomer sites in China.
- Establishes andmaintains close working relationships with the customer, Key Account Manager(KAM), Business Administration (BA), engineering team in Digital Service (DS),and other support resources.
- Understands theorganizational structure of customer's business, along with that of the Siemensservice and sales support teams.
- Acts as the mainpoint of contact for all customer communication and interaction with internalsales, support, and service organizations.
- End-to-End managethe digital projects from engaging, through bidding, till delivery, supportingall aspects of service delivery and daily operations.
- Identify, document, and deliver desired client business outcomes in aSuccess Plan.
- Build partnerships with client stakeholders at the executive, technical andadministrative levels.
- Be the "Voice of the Customer" by understanding customer needs and values.
- Influence the potential customers to adopt our digital products bydelivering data-driven insights coupled with industry and Customer Success bestpractices.
- Serve as an advocate by working with Sales, Product and Marketing torelentlessly represent the voice of the customer.
- Communicate and negotiate with both customers and internal supporting teamsto finalize the scope, bidding and terms in contract.
- Details driven capabilities in risk control, especially in projectmanagement, terms, documentation, and budgeting.
- Secure subscription renewals and support expansion opportunities by identifyingaccount-based intelligence.
- Ensure the satisfaction and success of your client portfolio as measuredvia NPS and retention rates.
- Be the responsible person in project delivery in project management withall the supporting team.
- Manage customer expectation and change request.
- Identify valuable feedback and requirement, conduct competitor analysis, tocontinuously improve our digital solutions.
- Contribute to client collateral, including white papers, webinars, events,guides, and other materials.
- BS/BA in mobility field, engineering/technology or information technologywith mobility background preferred.
- Minimum of 3 years professional customer success experience with insupporting digital or IT delivery in mobility maintenance or operation.
- Acts as advisor to customer management and business partners on assetmanagement matters
- Excellent communication and collaboration skills to maintain strong clientrelationships.
- Clear and concise verbal and written communication both live and virtual.
- Must be results-driven, action oriented and passionate about making apositive customer impact while balancing business needs.
- Strong organizational, time management, project management, and diagnosticskills.
- Knowledge of SaaS operations.
-
NielsenIQ Shanghai, 中国 全职Job Description · RESPONSIBILITIES · ● Conducts performance reviews for direct reports · ● Responsible for the training and development of the team. Ensure team members are trained to handle client requirements · ● Establish high standards of performance, provide support, recogn ...
-
Universal-Robots Shanghai, 中国· • Represents the UR Brand, Vision, and Values at all times · • Manages commercial relationships with all active and prospective UR+ partners. · • Develops and implements China local l Ecosystem strategy together with China Regional President and key personnel to ensure China ...
-
NielsenIQ Shanghai, 中国 全职Job Description · RESPONSIBILITIES · ● Conducts performance reviews for direct reports · ● Responsible for the training and development of the team. Ensure team members are trained to handle client requirements · ● Establish high standards of performance, provide support, recogni ...
-
Teradyne Shanghai, 中国 Paid Work· • Represents the UR Brand, Vision, and Values at all times · • Manages commercial relationships with all active and prospective UR+ partners. · • Develops and implements China local l Ecosystem strategy together with China Regional President and key personnel to ensure China ...
-
Microsoft Shanghai, 中国 全职Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Impact tech Inc Shanghai, 中国Our Company: · At we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our client ...
-
FIS Shanghai, 中国 Experienced (relevant combo of work and education)Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10% Are you ready to unleash your full potential? We're looking for people who are passionate a ...
-
Beijing Century Joyo Courier Service Co., Ltd. Shanghai, 中国 全职· Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. · Amazon Global Logistics i ...
-
Jobs for Humanity Shanghai, 中国 全职Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10%Are you ready to unleash your full potential? We're looking for people who are pa ...
-
NielsenIQ Shanghai, 中国 全职Job Description · Responsibilities · Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards · Consult with clients regarding business concerns · Conduct external presentati ...
-
FIS Global Shanghai, 中国 OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10%Are you ready to unleash your full potential? We're looking for people who are passionate about pay ...
-
MPC Moving Picture Company Shanghai, 中国 全职Company Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Position Type : · Full time Type Of Hire : · ...
-
NielsenIQ Shanghai, 中国 全职Job Description · Responsibilities · Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards · Consult with clients regarding business concerns · Conduct external presenta ...
-
Sales Manager, PDD
18小时前
Philips Shanghai, 中国 全职Job Title · Sales Manager, PDD (60)Job Description · 在这个岗位上,您将有机会 · 建立高速增长个人健康产品线在新渠道销售和市场;同时推进飞利浦数字化转型之旅,让飞利浦发展成为健康科技的全球领导者。 · 您的职责是: · • 根据销售目标及预算制定全年/季度销售计划和各项销售费用规划 · • 根据公司销售目标制定全年进销存计划,每月跟进达成情况并及时沟通调整,确保目标达成 · • 与公司各部门之间沟通并整合资源,如货品、各项活动政策等,及时与销售团队沟通并保证公司销售政策的高效落地执行 · • 与客户保 ...
-
HOLLY HUNT Shanghai, 中国 全职Why join us? · Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st cent ...
-
Sealed Air Corporation Shanghai, 中国Job Description · 1. Supply Step Leadership: Take ownership of the supply step of the IBP process, ensuring effective collaboration and decision making with various stakeholders. Provide financialized responses to key IBP questions monthly for each product line. · • Are there re ...
-
Booking Shanghai, 中国The goal of the Workspace Experience Manager is to manage the flawless and timely execution of all tasks that relate to the Real Estate and Workspace Services purpose, specifically relating to business partnering, community building and central team steering. Building a positive ...
-
Sealed Air Corporation Shanghai, 中国SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. · SEE strives to foster a ...
-
Labcorp Drug Development Shanghai, 中国 全职The Clinical Pathologist (Laboratory Medicine), and/or Anatomic Pathologist, provides medical consultative and interpretive support to Labcorp biopharma solutions and its internal and external customers. The Pathologist is responsible for medical decision-making and consultation ...
-
Systems Engineer
1天前
Palo Alto Networks Shanghai, 中国 全职Company Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are a ...
Customer Success Manager - Shanghai, 中国 - Siemens Mobility Technologies (Beijing) Co., Ltd
 Co., Ltd&v=024){kind=logo}
描述
Why us?
You will be joining a team of Product, Software Engineering, Data Engineeringand Science to create the next-generation digital platform in railway industry.The real-time big data platform on Railigent will play a critical role ineveryday railway maintenance work and thus meaningfully important for publicsafety and people welfare. We are working closely with local Mobility technicalexperts to reshape the future of maintenance to reduce cost, improve efficientand improve quality and safety. Throughout the wide range of working scenarios,as a lighthouse project firstly in China region, the team provide the talent awide variety of opportunities to get involved in and to be part of a globalnetwork of experts and professionals.
What role will you play?
Overview:
Customer Engagement:
Commercial Engagement:
Customer Success Management:
We are looking for:
