- The Change & Business Analyst will act as an interface between business and technical for gathering and translating the requirements in Next Generation CRM project China Workstream. Besides, She/He is responsible for change enablement and management, stays in close alignment with Change Enablement Workstream regarding change and adoption activities, brings and adopts new processes and features to business, following customer centric and productivity driven concept.
- Understand current business model and processes, document and analyze via flowchart, identify pain-points and business opportunities
- Work closely with the workgroup in project team to coordinate the business requirements gathering, guide business owner to document the business requirements in Jira/Confluence (feature, epic, and user story creation)
- Develop and communicate vision and roadmap
- Support managing and prioritizing the flow of work (Backlog)
- Interact and guide architects and develop team to refine the business requirements by adding solution design options, test cases and estimates
- Facilitate review sessions with system demos to get feedback from business stakeholders to improve and connect Sales and Service experiences for customers and employees
- Track and escalate risks and impediments
- Enable and manage process, organizational and technology changes for cross business and functional stakeholders including business leaders, technology leaders and frontline employees
- 5 years+ BA experience in multi-nation manufactory company of Salesforce Sales/Service Cloud, consulting background is a plus
- Experience in Salesforce CPQ is a plus
- Overall experience of B2B CRM SaaS implementation, from 0 to 1 rollout and go-live support
- Familiar with Agile, e.g., Scrum or SAFe, ideally a certified Scrum Master
- Bachelor's degree or above, Master or MBA degree is plus
- Salesforce Sales Cloud certificate
- Strong verbal and written communication skills in Mandarin and English
- MS Office, especially PPT and Excel
- Any Salesforce based CPQ certificate is a plus
- Jira/Confluence is a plus
-
Business Analyst
4天前
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Change & Business Analyst - Shanghai, 中国 - ZEISS Group
描述
Job Requirement:
Experience:
Skill:
Your ZEISS Recruiting Team:
Qiong Wang (王琼), Xiaojun Yang (杨晓君), Zhiyang Jiang (蒋之阳)
