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Suzhou

    Sr. Manager, B2B Sales - Suzhou, 中国 - Concentrix

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    全职
    描述

    Description

    The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
    adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
    • Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
    • Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
    • Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
    • Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
    • Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
    • Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
    • Be a point of escalation for our clients and respond promptly to any issues
    • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
    • Work with client contact on reporting and forecasting
    • Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
    • Work with client contact on reporting and forecasting
    • Coordinate team incentives and Sales Performance Incentive Funds
    • Partner and build business relationships with all partners to ensure customer expectations are met

    Location:

    CHN Suzhou - Unit 2605B,26th Floor,West Tower,China Overseas Fortune Center

    Language Requirements:

    Chinese (Required), English (Required)

    Time Type:

    Full time

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