- Supports the Operation/Country Manager in routine activities related to Laboratory management.
- Performs laboratory work and produces reports/certificates in accordance with procedures and within the documented Management System and to the agreed timescales
- Provides technical assistance to clients and manages and resolves customer issues to ensure services delivered result in a high level of customer satisfaction.
- Seeks out ways to improve overall delivery by working directly with SQ to optimize the certification process.
- Is a mentor to the employees and leads by example. Addresses all non conformances within specified timelines.
- Improves employee engagement within team.
- Ensures quality of service is maintained throughout the certification process.
- Balances workload between team members and other regional offices/international to ensure high level of customer satisfaction is maintained.
- Ensures quotes and commitment dates are in line with team targets.
- Ensures all decisions made are in the best interest of "one" CSA.
- Involves in sales, marketing, business development managers and other corporate resources to maximize revenues and margins.
- Preferred Education & Experience
- Graduate in Engineering or Science
- 8 – 15 years in EMC testing area, familiar with lab equipment and maintenance
- Independent worker, with leadership skills and ability to manage and inspire staff
- Strong verbal and written communication skills
- Strong presentation skills and confidence to deliver message to wide audience
- Strong problem solving and organizational skills
- Responsible for occupational safety and housekeeping. Ensures training of employees on safe work practices.
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EMC Senior Lab Supervisor - Suzhou, 中国 - CSA Group
描述
Statut d'emploi:
PermanentType d'heures:
À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial
Les activités du Groupe CSA reposent sur l'atteinte d'un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d'ingénierie sur les ponts ferroviaires. Aujourd'hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.
Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l'échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l'essai, d'inspection et de certification d'une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu'ils répondent à des exigences strictes en matière de sécurité, de performance et d'impact sur l'environnement.
Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.
Résumé du travail:
Supports the business unit team comprising of technicians and supports staff to efficiently and effectively exceed client requirements and expectation for Certification and Testing. Ensures delivery of these services is consistent, and in support of, corporate and divisional values, policies and objectives and enhances CSA's image as a Global leader in Product Certification.
Strong facilitation and analytical skills
