- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team
- Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
- Lead the integration of new joiners to the business
- Lead by example by delivering the Burberry Experience to customers when necessary
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
- Create and maintain an open, positive and harmonious work environment
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
- Additional duties as required.
- Advanced knowledge of POS system
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
- Able to use a fluent and professional dialogue with clients and staffs
- Previous experience with Apple mobile devices and comfortable with the use of digital tools
- 1-2 years previous supervisory or management experience in retail sales
-
Director of Digital Marketing
发现在: Talent CN S2 - 19小时前
Hyatt Corporation Shenzhen, 中国 全职Director of Digital Marketing · Grand Hyatt Grand Hyatt Shenzhen CN - ShenzhenAdministrativeAssistant DirectorFull-timeReq ID: SHE002700Local Summary · The purpose of this agreement is to define the role of Cluster Digital Marketing Director to in partnership with Beijing, Ti ...
-
Compliance Acct Manager, Seller Compliance
发现在: Talent CN S2 - 7小时前
Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Shenzhen, 中国 全职Amazon strives to be the Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-cl ...
-
Senior Compliance Account Manager, Seller Compliance
发现在: Talent CN S2 - 7小时前
Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch] Shenzhen, 中国 全职Amazon strives to be the Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-cl ...
-
Sr Compliance Acct Manager
发现在: Talent CN S2 - 7小时前
Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Shenzhen, 中国 全职Amazon strives to be the Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-cl ...
-
Account Manager, CN Global Selling, TBP
发现在: Talent CN S2 - 19小时前
Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Shenzhen, 中国 全职We are looking for a results-driven individual with retail hardline experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will ha ...
-
Account Manager, CN Global Selling, TBP
发现在: Talent CN S2 - 4天前
Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Shenzhen, 中国 全职We are looking for a results-driven individual with retail hardline experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will ha ...
-
Account Manager, Team leader CN Global Selling, TBP
发现在: Talent CN S2 - 4天前
Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Shenzhen, 中国 全职We are looking for a results-driven individual with retail hardline experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will ha ...
-
Customer Service Officer
发现在: beBee S2 CN - 2天前
Arrow Electronics Shenzhen, 中国 OTHERPosition: · Customer Service OfficerJob Description: · Principal Accountabilities · ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance ...
-
Senior Building Maintenance Technician 高级楼宇维护技工
发现在: Talent CN S2 - 19小时前
Courtyard by Marriott Shenzhen, 中国 全职POSITION SUMMARY · Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipm ...
-
Distributor 打荷
发现在: beBee S2 CN - 1天前
Marriott International Shenzhen, 中国 全职Job Number · Job Category Food and Beverage & Culinary · Location Le Meridien Shenzhen Bao an, No. 1159 Xingye Road, Shenzhen, Guangdong, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Prepare ing ...
-
Stewarding Supervisor
发现在: beBee S2 CN - 6天前
Hilton Shenzhen, 中国 全职With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
-
Senior Steward Cleaner
发现在: beBee S2 CN - 1天前
Marriott Hong Kong, 中国 Paid WorkJob Number · Job Category Food and Beverage & Culinary · Location Courtyard Hong Kong, 167 Connaught Road West, Hong Kong, Hong Kong, China · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Operate and maintain cleanin ...
-
Senior Steward Cleaner
发现在: beBee S2 CN - 15小时前
Marriott International Hong Kong, 中国 全职Job Number · Job Category Food and Beverage & Culinary · Location Courtyard Hong Kong, 167 Connaught Road West, Hong Kong, Hong Kong, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Operate and mai ...
-
Steward Cleaner
发现在: beBee S2 CN - 3天前
Marriott Hong Kong, 中国 Paid WorkJob Number · Job Category Food and Beverage & Culinary · Location Hong Kong Ocean Park Marriott Hotel, 180 Wong Chuk Hang Road, Hong Kong, Hong Kong, China · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Operate and ...
-
Commis - L'Envol Pastry
发现在: beBee S2 CN - 5天前
Marriott International Hong Kong, 中国 全职Job Number · Job Category Food and Beverage & Culinary · Location The St. Regis Hong Kong, One Harbour Drive, Wan Chai, Hong Kong, Hong Kong, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Prepare ...
-
Commis - L'Envol Pastry
发现在: beBee S2 CN - 15小时前
Marriott Hong Kong, 中国 Paid WorkJob Number · Job Category Food and Beverage & Culinary · Location The St. Regis Hong Kong, One Harbour Drive, Wan Chai, Hong Kong, Hong Kong, China · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Prepare ingredients ...
-
Commis 4
发现在: beBee S2 CN - 3天前
Marriott Hong Kong, 中国 Paid WorkJob Number · Job Category Food and Beverage & Culinary · Location Hong Kong Ocean Park Marriott Hotel, 180 Wong Chuk Hang Road, Hong Kong, Hong Kong, China · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Prepare ingr ...
-
Room Attendant
发现在: beBee S2 CN - 3天前
Marriott Hong Kong, 中国 Paid WorkJob Number · Job Category Housekeeping & Laundry · Location Hong Kong Ocean Park Marriott Hotel, 180 Wong Chuk Hang Road, Hong Kong, Hong Kong, China · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Respond promptly t ...
-
Room Attendant
发现在: beBee S2 CN - 2天前
Marriott International Hong Kong, 中国 全职Job Number · Job Category Housekeeping & Laundry · Location Hong Kong Ocean Park Marriott Hotel, 180 Wong Chuk Hang Road, Hong Kong, Hong Kong, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Respo ...
Assistant Store Manager - Shenzhen, 中国 - Burberry Limited
描述
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
RESPONSIBILITIES
PERSONAL PROFILE
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: China Mainland || Not Applicable || Shenzhen || RETAIL OFFLINE || MAINLINE || n/a ||
 International Trading Company Limited Shenzhen Branch&v=024){kind=logo}
![Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch]](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=amazon&empname=Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch]&v=024){kind=logo}
 International Trading Company Limited Shenzhen Branch - K17&v=024){kind=logo}
