- 执行公司客户服务流程,受理订单,检查订单执行情况,促进订单履行的及时性及准确性并符合客人要求;
- 通过电话、电邮、传真等,及时受理及跟进客户的咨询,建议及意见等;
- 遵循公司的流程及服务标准,及时受理及跟进客户投诉;
- 通过日常工作与客建立良好的合作关系,主动分析潜在销售机会,促成更多订单成交以及积极配合主管完成团队的销售目标。
- 完成公司及部门各项要求,如服务水平、成本控制、质量成本等方面;
- 遵守公司各项政策、各项机器操作规程及各项规章制度,积极配合和参与公司质量认证,安全,5S等在部门内的开展;
- 积极支持和协助部门其他员工完成各项任务及目标;
- 跨部门团队合作,推动订单及项目执行;
- 积极参与公司各类型改善项目;
- 积极配合及参与个人及部门业绩考核;.
- 参与及提供对新员工的教导、培训;
- 服从管理人员安排及上司安排的其它工作。
- 大专或以上学历,及2年以上相关行业(跟单、客户服务等)工作经验;
- 英语听说读写熟练,熟悉电脑操作,Windows操作系统及Windows办公软件( Word, Excel等);
- 以客户为导向,为关注客户需求,良好的服务意识、耐心和责任心;
- 良好的表达能力和沟通能力;
- 有一定的应变能力、协调能力、问题处理能力及危机意识, 能独立处理紧急问题/事件;
- 工作积极主动;
- 有一定分析问题能力;
- 具有辅导/培训新员工经验者优先。
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Asst. Customer Service Officer - Guangzhou, 中国 - Avery Dennison
描述
Job DescriptionAVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.
