- Technology related education or Bachelor's degree level or equivalent.
- 3 years' project management experience.
- 2 years' in an Associate Supervisory role.
- 2 years' experience in hotel operation, preferably been in Rooms department head posITion or Systems Manager posITion.
- 2 years' experience of working wITh people of different cultures and values in the Asia Pacific Continent.
- Proven negotiation skills.
- Excellent oral / wrITten communication and presentation skills; English and Mandarin Chinese language skills for add-on.
- Application product knowledge of OPERA PMS, OPERA Sales and Catering, MARSHA, SGI, SFA/OneSource Interface, Rewards program etc.
- Senior Director, IT Design & Openings APAC
- IT Design Managers APAC
- IT Openings Managers APAC
- IT Peer group including Area Directors of IT
- IT Managers and Cluster Leaders
- IT PMO, APAC
- Regional/Area Teams
- General Managers and their Teams
- Senior Director IT, Continent Technology, APAC
- IT Consultants
- IT Business Partners
- Continent IT Tech Support & Governance team
- Compliance and Control peers of other disciplines
- Responsible for service delivery compliance checks, training and audIT at new build/conversion and acquisITion hotels.
- Responsible for remote checking the key ITems of system configuration before opening, ensure the activation/testing are done properly.
- Accountable for spot-check on-sITe hotel opening processes for final sign-off of application and system installation, more detailed governance and alleviate completely all post opening related issues for PMS,Marsha, Finance and related interface etc
- Responsible for governance of training delivery qualITy for PMS, S&C and other related system.
- Accountable for attend the HALO and Luxury Project's countdown on request, perform as a key IT leader through the process.
- Accountable for on-demand HALO and Luxury projects' property application installations and refresh training, including but not limITed to OPERA PMS wITh MARSHA 2Way, SGI 2Way, GXP 2Way and OPERA Sales & Catering wITh SFA/OneSource Interface and Systems review.
- Responsible for making sure business partners completion qualITy control reports are available and reviewed on a timely basis, ensure the crITique is fair and thorough.
- Responsible for recertification of vetted and approved IT consultants, Business Partners' installers.
- Responsible for governance of ATZ process and reporting out of ATZ wITh IT Opening team.
- Accountable for conducting project kick-off call meeting remotely for pre-opening hotels.
- Accountable for governance and follow ups of the Compliance & Quality Controls documents submission timeline and qualITy from the field.
- Accountable for maintaining the on-line tool effectively for pre-opening IT openings database.
- Responsible for reporting key opening ITems such as UAT planning/scheduling, GPNS certification, and all in scope systems installed etc.
- Accountable for process compliance related to pre-opening implementation.
- Accountable for maintaining handover, compliance and process related documents to IT pre-opening field teams and champions.
- Assessing and reporting on business partner qualITy on-property.
- Responsible for developing and maintaining pre-opening pool of talent wITh IT Openings team.
- Responsible for conduct key induction company shell and enhancement training for the 3rd party company ensuring they are current wITh Marriott requirements.
- Responsible for maintaining application documentation that Corporate requires for each continent.
- Responsible for maintaining a strong relationship wITh Marriott International IT groups, Continent operational groups to ensure the Business Application Standards suITable for an Asia Pacific deployment and can be implemented on projects.
- Responsible for review and maintain documentation for issue to business partners for use at properties.
- Responsible to for providing feedback to continent IT leadership about qualITy of consultants or business partner's services.
- Responsible for providing feedback to continent IT leadership about process improvement.
- Accountable for generating performance rating for IT consultants & systems integrators
- Responsible for managing relationships and expectations wITh IT Regional Directors, IT Area Directors and IT Cluster leaders for pre-opening resource planning.
- Responsible for opening Compliance & Quality Controls reports and templates
- Responsible for handover checklist submissions to Opening managers.
- Responsible for compliance and controls executive report, ATZ reports.
- Responsible for monthly flash report to executives.
- Responsible for monthly field opening issues summary to Senior Director, IT Design & Openings
- Responsible for maintaining and reporting of Countdown checklist execution
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Mgr/Sr. Mgr, IT openings Compliance and Quality Control, Greater China - Shanghai, 中国 - Corporate
描述
JOB SUMMARY
Managing Projects and PriorITies
Managing Key Stakeholder Expectation
Key Reports Out
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