- International experience working for the big brands, in a dynamic, global industry
- Excellent training development opportunities and global career prospects
- Deep understanding of developing global account plans and executing them at global level
- Deep understanding of creating/developing business case and project proposals at a global level
- Driving operational excellence through best practice sharing, innovative ideas and motivating origin teams
- Lead and drive projects that has huge positive impact on Maersk and can be applied to other customer at global/regional level
- Being part of developing people strategy with Global Account Director, customer and local/regional management teams, involving global team serving customer
- Developing relationships with high level stakeholders in customer side, crucial for global account development
- Take full responsibility of the customer experience by managing the Asia origin operation performance in coordination with our customer service, destination corresponding person, KCM and other country/global support teams.
- Build strong customer relationships, solve customer daily query about operations and be curious around their business needs and drivers, to better serve them and identify new business opportunities.
- Ensure smooth execution of the whole shipment lifecycle, monitor agreed service level and build operation knowledge by proactively take a leading role to share best practice between origins to drive operation excellence.
- Build up commercial pipeline and collaborate cross-function to achieve account level commercial target
- Ability to develop convincing value propositions and to be able present them to customer.
- To develop project plans and driving the execution as per agreed timelines.
- Coordinate with various parties (internal and external) as per the project plan and to make sure everyone involved in aligned on the outcome and expectations.
- Create and maintain global development plans or key account plans periodically for review in local management and global key account management teams.
- Analyze complex supply chain problems. Solve and design suitable sales or improvement presentation to client stakeholders to drive the development of the projects.
- To be able to develop strong relationships with customer through regular interactions and meaningful discussions that adds value to both companies.
- Ability to develop strong relationship with origin team/US team and to work as ONE united team with common aim to succeed.
- Ability to develop trust-based relationship with customer through solid performance and being able to meet/exceed client expectations.
- Closely communication with internal and external stake holders to achieve win-win.
- To work with the global team and being able to see issues in bigger interest of Customer/Maersk rather than regions and origins.
- Ability to develop a thorough understanding of what the most key elements in operations are, that matters to customer, and making sure that they are always the top priority for origins and are monitored/responded to at all times.
- Ability to remain on top of main happenings around all origins and to ensure that customer KPIs are met, and right processes are in place for monitor and control.
- Ability to quickly grasp the new operational changes and being able to explain and train origins.
- Ability to think out of box and be open/curious of any new idea that can be relevant to customer.
- Making sure that all origins achieve excellent score on client KPI scorecard.
- Work jointly and coordinate with other business units to ensure we optimize our operations, products and deliver highest service quality to clients in all branches.
- Ensure that client's monthly report and internal scorecard are prepared timely and accurately as per pre-agreed format and timeline.
- Excellent interpersonal communication skills
- High willingness to accept responsibility and drive results
- Excellent project management skills
- To go extra step and not just cover what customer has asked but be few steps ahead
- Ability to work with a high number of origin teams and internal stakeholders on various projects
- Fluent spoken and written English
- Analytical and negotiation skills
- Consistent ability to meet and adhere to deadlines
- Proficient with Maersk systems, including Maersk Reporting
- Passion, initiative and drive to continuously develop and work with creativity and innovation
- Be able to work independently, and willing to travel upon business requirements
- Problem solving skills and customer service skills
- Ambitious and result oriented self-starter with initiative and strong drive
- Account Management experience
- Excellent analytical problem-solving skills
- SCM/forwarding (especially AIR service) and other logistics experience
- Knowledge of the Asia business and logistics market
- Knowledge of manufacturing and exports from the Asia market
- Knowledge of destination markets in America
- Network/contacts within the international logistics industry
- Relevant theoretical business education
- Fluent in Chinese and English
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Client Program Manager - Shenzhen, 中国 - Maersk
描述
We offerMaersk is on an exciting journey of becoming a global integrator of container logistics, connecting and simplifying the global supply chain. We offer you a unique opportunity to be part of this journey and help us better serve our customers in future. In this role, you will have a high degree of personal responsibility and lots of opportunities to improve your industry knowledge, communication skill and commercial understanding – competencies which can be beneficial in any customer facing role and help you in your future career development. You will work in a culturally diverse, stimulating environment where you are surrounded by great colleagues, high energy and inspiring ideas, includes but not limited to below:
Key Responsibilities
Relationship Management:
Operation Excellence:
Who we are looking for
Essential:
Preferred:
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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