- Office: Extron China
- Location: Shanghai, China
- Department: Sales
- # of Openings: 1 CUSTOMER SUPPORT SPECIALIST
- Provide Excellent Customer Service
- Handle all Customer Service related calls
- Know who and when to transfer a call
- Technical knowledge and support of all Extron products
- Enter customer orders accurately into the Avante system
- Proofread and confirm correctness of orders
- Assist team with projects as assigned
- Develop and Maintain close relationships and contact with dealer base
- Ability to retrieve information to answer customer questions
- Ensure database accuracy with updates as required in CRM and Avante
- Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or RSM involved
- Have full understanding of and assist with GSA orders and inquiries
- Work closely as a mentor for the Customer Service Clerk
- Issue RA's for credit
- Coordinate the Extron School attendees each month
- Have full understanding S3Philosophy, Avante, CRM and Outlook
- Utilize marketing tools such as website, catalog and price guide
- Assist with special projects, system testing, etc. as needed
- Know Sales Policies and Procedures and Dealer Pricing levels
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Customer Support Specialist - Shanghai, 中国 - Extron
描述
General Responsibilities:
