- Design customer experience strategies, create innovative customer experiences and continually amend tactics to provide better customer experiences.
- Analyze 360 customer profile, build up customer journey maps, translate customer insight into future endeavors and collaborate with business stakeholders to ensure integrated omni-channel customer experiences.
- Responsible for experience design through service design methodologies (including customer journey design, touchpoints and interaction platform setting, service blueprinting) for Pfizer digital Initiatives. Assess global/local and cross-brand CX best practices (by journeys and customer cohorts – Patient, HCP, Colleague).
- Lead the team in designing a range of products and services that could include responsive digital apps, APIs and data solutions to drive digital transformation projects and optimize customer experience, build up deep understanding of customer requirement to nail down product positioning, product feature prioritization and roadmap definition for multiple delivery phases; implement product prototypes to validate innovation values, including defining product KPIs and evaluation metrics, design user interface, user experience and collaborate with develop team to deploy.
- Collaborate with other team for the testing and launch of HCP engagement, patient services (e.g., WeChat ecosystem patient service management and Digital Therapeutics tools) and other customer experiences tools (e.g., AI diagnostic tools, Decentralized Clinical Trial platforms) and present product prototype and demos; responsible for experience and product optimization after product launch, closely track and analyze customer and business owner's feedbacks on product experiences to enable customer experience optimization and drive growth
- Responsible for product-related materials composition (e.g., PRD files, product handbooks); provide internal product training on a regular basis.
- Communicate and collaborate with customer innovation, enterprise architect, data team, solution and compliance & security team to make detailed and applicable product implementation and solution plans
- Bachelor degree or above in product design or other related disciplines
- 7-10 year experience in customer experience management or product management, solid knowledge and rich experiences of product market research, user story design, agile product development, UX and UI design, product testing, product launch and documenting product-related materials (e.g., PRD files, product handbooks)
- Prior work experience of customer experience, service design, and journey management in multiple touchpoints and product design in pharmaceutical/healthcare industry
- Solid knowledge of market trends and stay abreast of the latest digital products and applications in pharmaceutical/healthcare industry.
- Rich experience of customer journey mapping and analysis in large-scale digital marketing campaigns
- Experience with UI prototyping design tools (e.g., Figma)
- Fluent in English and excellent in cross-functional communications, able to manage efficient communications with business stakeholders
- Creative and entrepreneurial mindset, ability to manage priorities, solve obstacles, make decisions, and drive impact in ambiguous and complex circumstances Work Location Assignment: On Premise
-
HVDC Specialist
发现在: Talent CN S2 - 23小时前
Siemens Energy Hangzhou, 中国 全职HVDC Specialist & Customer Quality Engineer · About the Role · Location China Zhejiang Sheng HANGZHOU Company Siemens Energy High Voltage Circuit Breaker Co., Ltd. Hangzhou Organization Grid Technologies Business Unit Products Full / Part time Full-time Experience Level Experi ...
-
Market Development Manager
发现在: Talent AU C2 - 4天前
ASSA ABLOY Hangzhou, 中国Market Development Manager, Abloy International · Are you an experienced strategic, innovative and "hands on" business developer with industry experience and deep technical know-how? We have just the role for you Join our Abloy International team in APAC region as a Market Devel ...
-
Engineer II, Field Service
发现在: beBee S2 CN - 4天前
Thermo Fisher Scientific Zhejiang, 中国 OTHERJob Description · Key Responsibilities: · Provide post sales customer support services such as installation, preventative maintenance, customer training, repair, on-line support or technical consultation as required to ensure customer purchased Thermo products meet Thermo perform ...
-
设计院技术推广专家(低压配电)
发现在: beBee S2 CN - 1天前
ABB Hangzhou, 中国 OTHER设计院技术推广专家(低压配电) · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender ...
-
Sales Specialist
发现在: beBee S2 CN - 5天前
ABB Hangzhou, 中国 OTHERSales Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gende ...
-
Engineer II, Field Service
发现在: Talent CN S2 - 3天前
Thermo Fisher Scientific Zhejiang, 中国 全职: Work independently to support RMSI products involving: installations, customer trainings, on-site diagnostics & repair services, preventative maintenance, application methodology delivery. · Provide remote technical assistance, consultation to customers. · Accurately document ...
-
Instruments Sales Representative III
发现在: Talent CN S2 - 3天前
Thermo Fisher Scientific Zhejiang, 中国 全职Responsibility: · Responsible for EPM product sales in the semiconductor vertical market. · Ensure that products are represented in the industries in order to achieve quarterly and annual targets. · Develop and explore business opportunities in the verticals. · Prepare sales fo ...
-
Assistant Regional Key Account Manager
发现在: Talent CN S2 - 23小时前
Ferrero Hangzhou, 中国Job Location: Hangzhou · Shanghai · Company description · Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues ...
-
Guest Assistant
发现在: Talent CN S2 - 4天前
AMAN Hangzhou, 中国POSITION OVERVIEW · Under the direction of the Front Office Management Team, the incumbent will assist in providing customer focused service to our guests, ensuring their stay will become an ultimate experience. · You will need to be a customer driven and an extremely proactive ...
-
医药代表-影像诊断全产品-杭州
发现在: Talent CN S2 - 4天前
Bayer Hangzhou, 中国At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique persp ...
-
Driver
发现在: beBee S2 CN - 4天前
Hilton Hangzhou, 中国 全职With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
-
Area Sales Manager – Asia Pacific
发现在: Talent CN S2 - 6天前
Love Home Fabrics Hangzhou, 中国Area Sales Manager – Asia Pacific · To strengthen our company, we are looking for English-speaking Area Sales Managers for Asia Pacific. Love Home Fabrics is the umbrella brand for a worldwide group of companies (Ter Molst International, Symphony Mills, GTA, Clarysse, Novaya, F ...
-
Account Rep, Account Rep, East China Regional Team
发现在: Talent CN S2 - 1天前
Amazon (Shanghai) International Trading Company Limited Hangzhou Branch - K25 Hangzhou, 中国 全职Amazon provides international transportation solutions to Sellers leveraging Amazon's fulfillment program. As an Account Representative, you will have the exciting opportunity to help drive the growth and shape the future of our Sellers business. Your responsibilities will includ ...
-
Branch VRM Hangzhou HKC Su-branch China
发现在: Talent CN S2 - 23小时前
HSBC Hangzhou, 中国 Permanent - temps pleinWealth and Personal Banking (WPB) · Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth managers with trillion in assets. Our dedicated colleagues serve millions of customers ...
-
Sr Medical Infocomm Rep
发现在: Talent CN S2 - 23小时前
Allergan Aesthetics Hangzhou, 中国 全职Job Description · Job Description: · Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives. · Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improv ...
-
TBAM (logistic programs), CN Global Selling ESM
发现在: beBee S2 CN - 5天前
Amazon Hangzhou, 中国 Paid WorkWe are looking for a results-driven account managers with sales/account management experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces by introducing the SEND product; meanwhile deliver first-class level of services to cus ...
-
Senior Investment Product Expert Wealth
发现在: Talent CN S2 - 23小时前
HSBC Hangzhou, 中国 Permanent - 全职Wealth and Personal Banking (WPB) · Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with trillion in assets. Our dedicated colleagues serve millions of customers w ...
-
Senior Account Rep
发现在: Talent CN S2 - 6天前
Beijing Century Joyo Courier Service Co., Ltd. Hangzhou, 中国 全职Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon China is seeking an experienced candidate interested in scaling the product by disrupting the way products are bought, sold, and distributed on a global scale. The qualified candida ...
-
Laboratory Testing Specialist(Inorganic)
发现在: Talent CN S2 - 3天前
QIMA Hangzhou, 中国 全职Job Description · 1. Responsible for the testing of light industry toys, glasses, stationery, food contact materials, camping and sports products to ensure the delivery of test results. · 2. Improve internal processes or testing methods to improve daily work efficiency; · 3. Test ...
-
Commercial Account Manager
发现在: beBee S2 CN - 4天前
HP Inc. Hangzhou, 中国 Paid WorkResponsibilities: · Coordinates/Owns account plans for strategic commercial accounts in the account planning process · Focuses on larger deals/opportunities and value and/or volume portfolio management, and selling a range of HP products and solutions. · Uses specialty to lever ...
Manager, Customer Experience - Hangzhou, 中国 - Pfizer
描述
China Hangzhou Pfizer Innovation Center Digital Customer Experience
Key responsibilities:
Qualifications:
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech#LI-PFE
 International Trading Company Limited Hangzhou Branch - K25&v=024){kind=logo}
Hangzhou的Manager, Customer Experience从业者
-
Nikola Pavlovic
Pe teacher
-
Dingze Yu
backend software engineer developer