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Intern, Field Technology Operations, Greater China - Shanghai, 中国 - Hilton
描述
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
At Hilton, you will experience how digital transformation really happens in a multi-national company that takes pride in human-centric technology. As an Field Technology Operations intern, supporting our digitalization transformation, you will have exposure to how digital tools can drive higher productivity at our work place, work along with our Field Technology Operations experts to create tools and product that will drive better performance for Project Management and Operations excellence. You will also have the chance to engage with various business functional leaders to build power platform tools from zero to one to create business efficiency and bring long-lasting digital impacts.
You will be responsible for performing the following tasks:
· Support Great China & Magnolia (GCM) Region digital evolution, work with team to map out APAC digital ecosystem and hotel IT Inventory.
· Perform Power APP creation, database structuring and design under manager's guidance.
· Provide ideas for suitable KPIs and build dashboards for stakeholders.
· Learn to understand Hotel Ecosystems and audit data, build holistic data story with recommended actions.
· Interface and communicate with cross departmental stakeholders on their automation plans.
· Document stakeholder workflow and automate their workflow in the Microsoft Power Platform environment including Power BI, Power Automate and Power Apps and leveraging Sharepoint Site for repository where applicable.
Qualification & Skills
· Bachelor's or master's degree from top tier university with digital technology related background (e.g. mathematics, statistics, computer science, information management, AI and machine learning etc.)
· Advance level of excel formulas for data processing, having knowledge about programming Language or Scripting is required.
· Experience in running personal or official digital channels including but not limited to, websites, blogs, e-commence sites, official accounts, etc. or are sophisticated user with digital knowledge.
· Understand or willing to learn and work in low code data and technical environment.
· Logical thinker, digital savvy, attention to details
· Strong business acumen with the ability to anticipate and validate unusual data trends and patterns.
What are my learning opportunities?
An GCM Field Technology Operations intern, we are serving Hilton on behalf of our Guests and working with other Team Members.
In this role, you will learn to:
· Unlock trends and digital ecosystem in the hospitality industry
· Solve real world problems through logical and analytical thinking
· Learn to automate workflows, create low code Power Apps, Power bi and Power Automate
· Work with data to uncover new insights and opportunities.
· Sharpen your communication skills to a diverse set of stakeholders.
· Grow independently and as a team through both face-to-face and remote work.
What is it like working for Hilton?
Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all
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