Standard Chartered Bank Ltd

Teller (BB-F2D37)

Found in: Neuvoo CN

Description:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. Scope of Role Account for branchs operations; counter transactions including system operations to ensure execution accuracy, compliance, and completeness in line with bank internal and external rules/procedures/manuals/standards/group requirements/regulatory requirement/laws as well as to keep high class level of services to our clients / / / / / / The Role Responsibilities Business performance Support to achieve business objective at the respective branch Drive or support cost optimization initiatives to achieve cost saving target Service Embed client centric mind in daily operation as well as to maintain up best in class front-line service Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience Achieve client satisfaction in daily branch services and operations Build SCB a great place to work Operations, Conduct and Risk Control Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules/standards/procedures/manual are strictly followed Perform bank required due diligence in branch start of day and end of day work on daily base to ensure no exception in execution Complete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception Support Line Manager achieve good MCA rating in branch audit Escalate for any exception detected or observed in daily work to minimize potential negative impact on the bank Ensure all required certifications are obtained per internal and external requirements Acknowledge and follow bank job rotation policy/procedure that working location will be subject to detail arrangement on due with no objection Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; well manage client complaints & CDD / MCA (management control approach) () Self Development Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation Actively participate in various campaigns related to service team and achieve the target Develop multi-product knowledge and job skills to support different segments and sales channels Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline / () Customer Right Protection Fully understand the importance of Consumer Rights Protection, prevent damage to consumers best interest Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings Always embed Consumer Rights Protection mindset when performing daily work Our Ideal Candidate A university degree with related banking experience prevails Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services A team player who shows initiative and assertiveness Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements Good command of both spoken and written English and Mandarin

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