- Maximize Residents' satisfaction by serving them in an efficient and responsible manner that meets their needs.
- Assist Shift Lead and Supervisor to work on the daily operations of all areas of the Service Center.
- Process complaints, inquiries, and requests of Residents.
- Handle the document and data analysis for Service Center business area.
- Process all services of the Service Center business area (including but not limited to U-Library, Community Club, TMH Central Plaza business area, and external Shuttle Bus), daily operations, and maintenance.
- Ensure the work area is kept clean, and maintain and manage all facilities in the work area.
- Process reservations, assign rooms, and perform room control for incoming Residents. Process check-in and check-out procedures and other assigned duties.
- Set up corresponding lock permissions for Residents' badges.
- In exceptional cases, help record and deposit personal belongings at the Service Center for Residents who cannot take their belongings with them.
- Help Residents register their residency in accordance with special requirements of the police. Ensure the accuracy of the personal information of Residents.
- Responsible for all Service Center cashier duties, verify the monthly bills and process the daily accounts, and ensure the accuracy of the accounts.
- Maintain high-standard conditions of the furniture and equipment in the work area, and send maintenance orders to Technical Service Team of the property for repairs if necessary.
- Be alert to environment, health and safety hazards in the work environment.
- Process and follow up the business-related issues and complaints raised by team members in the TM Housing Support in a timely and effective manner. Interact with Residents and provide explanation for facilities and services. Process requests and complaints of Residents and promptly report unresolvable complaints to Service Center Shift Lead.
- Responsible for routine reception, book management, and inventory at the U-Library.
- Participate in TMH event planning, collection and compilation of related data, and analysis tasks.
- Regularly inspect and ensure food sanitation and safety, food quality, and management of incoming materials and inventory records in TMH Central Plaza area.
- Analyze the operations of each line and establish corrective measures, supervise and check vehicles, and ensure the compliance of drivers' information.
- Ensure compliance with property rules and regulations and comply with the disciplinary instructions specified in the Employee Handbook.
- Follow up on other assigned duties.
- College or above with vocational training on Hotel Front Desk, restaurant operation, shuttle bus operation or club operation is preferred.
- Skills in music, painting, photography or video editing is preferred.
- Pleasant personality, fluent in English and knowledge on personal computer.
- Good command of Word, Excel, PowerPoint and Property Management System.
- Familiar with service standards of operation.
- College degree or above.
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Associate, Service Center - Tongzhou, 中国 - Universal Beijing Resort
描述
JOB SUMMARY:
MAJOR RESPONSIBILITIES:
QUALIFICATIONS:
EDUCATION:
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