- Responsible for aftersales service business development, include machine modification, sales of spare parts
负责部门的售后服务业务,包括改造相关业务,备件销售 - Manage aftersales team, define management KPI to improve customer satisfaction
管理售后团队,制定售后管理KPI,以提高客户满意度 - Build up the aftersales service process for internal and external customers
建立规范的内外部客户维修服务流程 - Control cost of aftersales service
管控售后服务成本 - Collect customer service requirements and feedback to design and quality team to improve machine quality continuously
收集客户端故障信息,反馈给设计和质量部门以持续改进设备质量水平 - Build up and maintain good customer relationship;
建立并维护良好的客户关系 - Bachelor's degree or above in Mechanical/Electrical engineering or related
本科及以上学历,机械/电气工程相关专业 - Over 8 years experience in aftersale service, and over 3years management experience.
8年以上制造业售后服务经验,3年以上管理经验 - Can arrange over 30% business travel of working time
可接受超过30%的出差 - English is working language
英语可以作为工作语言; - Good communication skill and can work with pressure
良好的沟通技巧以及承压能力 -
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售后服务经理 Aftersales Service Manager - Suzhou, 中国 - Schaeffler
描述
Schaeffler 是一家充满活力的全球性科技公司,其成功得益于企业家精神和悠久的家族企业历史。您觉得是否吸引到您?作为所有主要汽车制造商以及航空航天和工业领域重要企业的合作伙伴,我们可为您提供许多发展机会。
您的主要职责
您的任职资格
我们通过创新影响未来,我们有令人兴奋的工作任务和出色的发展机会静候您的到来。我们期待您的应聘。
您的联系人
Schaeffler (China) Co., Ltd.
Yichi Zhang
关键字: strongertogether; 生产工程;
