- Communicate client claims at plant quality meetings.
- Pay heed to customer-related needs with the rest of Quality Department functions, in order to work in a coordinated way.
- Establish a periodical and effective communication channel with the customer, such that he/she feels comfortable and to facilitate the solution for any problem, as well as to understand his/her needs and communicate them to the plant.
- Coordinate the solution of problems detected by the customer with team group problem-solving methodologies and its specific format, depending on the customer (8Ds, 5 Whys, NMCAR...).
- Administer selection of defective material at customer's sites, and communicate the internal selection guidelines to the Plant Quality Engineer.
- Verify the effectiveness of the actions taken by the problem-solving groups.
- Ensure that self-control / prevention actions are thoroughly applied and, if possible, that they are applied to similar products / processes.
- Know the work methods of each customer and write the documentation for his/her products, from the initial samples to the line products.
- Take part in the team in charge of FMEA definition and revision, Control Plan and other necessary documentation.
- Coordinate the plant customer visits and audits, preparation of customer visits and presentations.
- Maintain the Quality System in the areas for which he/she is responsible.
- Take part in the preparation of the third-party audits, following the guidelines set by the audit system coordinator: Plant Quality Engineer.
- Analyze production, measurement and control needs in order to meet customer requirements.
- Ensure the effective use of quality system program modules.
- Suggest and execute improvement of activities to make an annual improvement plan, based on the customer's historical problems, potential problems and future needs detected.
- Take part in the project-launch teams.
- Comply with Ficosa's Information Security Management System (ISMS) applicable to the job, along with the training related thereto.
- Actively cooperate in maintaining, promoting and improving the OHSE and Quality department.
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customer quality engineer - Suzhou, 中国 - FICOSA
描述
MISSION
To ensure customer satisfaction by supervising the end product's quality according to client quality standards, following the control guidelines defined by the Quality Department.
GENERAL FUNCTIONS
(*) The duties described are only the most typical of this position and are in no way a comprehensive list.
POSITION REQUIREMENTS
Academic background:
Bachelor's degree in engineering or similarLanguages:
Advanced English (spoken & written)Experience:
Minimum of 2 years in a similar position
OTHER SPECIFICATIONS
Additional training:
Knowledge of quality and environmental system would be of additional value.
Knowledge in current legislation as IATF, automotive standards, basic VDA core tools, Customer Specific Standadrs and risk basic thinking.
