- Manage Customer Quality Notifications:Local intake & filteringManage proper follow-up through GQ CF Customer Quality Care teamManage timely and good quality closure of CQN with customer, including preventive actions.
- Setup and maintain Customer Quality Dashboard:Align with Customer on Customer Quality IndicatorsSecure buy-in from ASML Headquarters in case requiredDrive quality performance to agreed targets
- Manage Customer auditsAlign with Customer on audit agendaWork with GQ Audit team on follow-up
- Assess and improve local processesAssist local management by proposing process improvements and participate in deployment of new and improved processesAssist local management by initiating, driving and tracking of improvements on the execution of critical processesAssist in driving resolution of structural quality issues within our corporate programs, e.g. DOA, DOI, Known issue update...
- Translate ASML Quality roadmap to customer Quality roadmap
- Be the voice of the Customer on Quality towards ASML organization
- Be the Quality Ambassador for ASML
- Bachelor degree or above with extensive years of relevant experience
- Experience in the semiconductor business
- Experience in Professional Field Service Operations
- Experience in Quality management systems and methodologies within a high tech business to business environment. Black belt is a plus.
- Business acumen to escalate critical quality issues for correction and manage known issues for prevention
- Excellent coordination capability to manage the simultaneous issues from different customer sites
- Proven competence to turn cross-sectoral conflicts to commonly beneficial solutions internally or externally
- Strong customer oriented attitude and customer interfacing skills
- Able to analyze and draw conclusions from data or report information
- Strong communication and influencing skills enabling the motivation of team spirit overcoming fixed culture
- Track record in process improvement/optimization
- Analytical thinking skills
- Leadership and change management skills
- Be able to act as a quality role model for embedding quality in our daily operations
- Team player, one team one goal
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Customer Quality Manager - Shanghai, 中国 - ASML
描述
Description
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Experience
Personal Skills
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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