-
Quality Manager
5天前
ABB Shanghai, 中国 OTHERQuality Manager · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender ...
-
Quality Manager
1周前
Bureau Veritas Group Shanghai, 中国 固定期限合同Principal Accountabilities: · Lead and drive the development and implementation of the change and improvement of the quality management; · Contribution of cooperation and participation in the development and implementation of the strategy projects related to quality. · And ensur ...
-
Valeo Shanghai, 中国 全职Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driv ...
-
ZF Group Shanghai, 中国Description · : Supervise and monitor company's quality management system; Organize and coordinate internal, customer and system audits; Organize defining corrective actions and follow-up; Organize incoming inspection, testing and experiment; Supervise the archiving management f ...
-
ASML Shanghai, 中国 全职Description · Manage Customer Quality Notifications:Local intake & filteringManage proper follow-up through GQ CF Customer Quality Care teamManage timely and good quality closure of CQN with customer, including preventive actions. · Setup and maintain Customer Quality Dashboard: ...
-
DELTA-SPORT Shanghai, 中国 Permanent employee, 全职Join the Team · DELTA-SPORT is an owner-managed, medium-sized company with over 30 years of experience in the manufacture of · hardware and a reliable, professional partner to the trade. We are a committed, international team of around 300 specialists and · inspire customers wi ...
-
EssilorLuxottica Shanghai, 中国WHO WE ARE · We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the ...
-
Signify Shanghai, 中国 全职Job Title · Supplier Quality ManagerJob Description · We're looking for a Supplier Quality Manager to join our Supplier Quality team inShanghai. · Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion ...
-
Signify Netherlands B.V. Shanghai, 中国 全职We're looking for a Supplier Quality Manager to join our Supplier Quality team inShanghai. · Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your ...
-
EssilorLuxottica Group Shanghai, 中国WHO WE ARE · We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the ...
-
L'Oréal Shanghai, 中国 Jornada CompletaKey job responsibilities · Supplier Audit · Supplier onsite audit in North Asia and SAPMENA · Quality audit report review and validation · Risk assessment based on the products and manufacturer types · Supplier communication about CAPA · Coordination with Sourcing, R&I and corpo ...
-
Metso Shanghai, 中国Introduction · We are seeking a Senior Supplier Quality Manager to join our MIN & SVS Procurement China team. You will be responsible Lead quality team in MIN & SVS China Procurement in charge of developing and managing strategic and operational quality functions. You will also ...
-
Siemens Shanghai Medical Equipment Ltd. Shanghai, 中国 PermanentDevelop and implement supplier quality management strategies and initiatives that align with the overall business objectives and goals of the company. · Ensure compliance with industry standards, regulations, and customer requirements related to supplier quality management. · Ens ...
-
ASML Shanghai, 中国 全职Description · Within the project the Supply Quality managers is the primary responsible to ensure parts quality from our suppliers. Using your in-depth technical knowledge, analytic thinking, and excellent people skills, you work closely with suppliers to build up an intimate kn ...
-
HSBC Shanghai, 中国 Fixed Term - 全职We are currently seeking an experienced professional to join our team. · In this role, you will: · Sales quality framework development, implementation and execution. · Successful delivery of report and analysis, ensure the accuracy of relevant record and data of sales quality. ...
-
ZF Group Shanghai, 中国Req ID Asia Pacific Co Ltd, China · What you can look forward to as [Job title] (m/f/d) · Drive and manage Customer Quality Excellence by understanding VOC (Voice of the Customer) · Drive and manage Customer Scorecards and Customer Performance to achieve Customer Satisfaction ...
-
General Motors Shanghai, 中国 全职Job Description · I. Background Information: · Position Title: Software Program Quality Manager · Function: Product Development Quality (PDQ), GM China Quality Department · II. Areas of Responsibility: · Primary responsibility in supporting PDQ Infotainment and Software Quality ...
-
Ingredion China Limited Shanghai, 中国 全职The Quality Manager , China and PureCircle will take the responsibility for leading the quality function and personnel safely, responsibly, consistently and cost effectively achieve world-class Quality safely as a competitive differentiation to support China Business Growth. · ...
-
HSBC Shanghai, 中国 Permanent - 全职We are currently seeking an experienced professional to join our team. · In this role, you will: · The Sales Quality(SQ) function is to provide assurance that HSBC's customers are treated fairly and are recommended products that are suitable for their needs and appetite for ris ...
-
BeiGene Shanghai, 中国 全职Job Description: · General Description: · The Risk Based Quality Management Lead will create risk assessments for any entity in clinical development, follow up on quality signals, issues and open actions and contribute to the advancement of the RBQM program. · Essential Functi ...
Quality Manager - Shanghai, 中国 - JW Marriott
描述
Job NumberJob Category Administrative
Location JW Marriott Hotel Shanghai at Tomorrow Square, Nanjing West Road, Shanghai, Shanghai, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
MAIN DUTIES AND RESPONSIBILITIES
Managing Quality Assurance Goals
• Coaches' managers on adopting the total quality management leadership style.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Directs property quality efforts to address critical customer requirements.
• Drive server initiatives for BSA, guestVoice, LQA, Forbes, TripAdvisor, Ctrip, Dianping Score.
• Conducts monthly self-audit to ensure compliance with company and brand standards.
• Immerses in operations to better understand issues/defects faced on the ground.
• Attends daily operational meetings to give real time updates on hotel performance in timely manner.
• Presents and share weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.
• Conducts bi-weekly quality meeting focusing on top operational defects of guestVoice, BSA, LQA, OTA.
• Record, track and communicate the progress of quality related activities in the Hotel to ExCom members, managers, associates and the corporate office.
• Facilitate problem solving meetings assuring the systematic process is adhered to, quality tools are used, and % resolution is achieved.
Executing Quality Training Program
• Partner with L&D to train ExCom members and managers on problem solving, process improvement and strategic planning techniques.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Partners with L&D team to ensure transfer of learning in the hotel/classroom takes place.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Partner with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.
Leading Quality Assurance Team
• Trains team members and managers on problem solving, process improvement and strategic planning techniques.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Coaches' managers on adopting the total quality management leadership style.
• Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.
• Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.
• Facilitate, coach & lead QIT/ Project teams with department heads to ensure defects rectify process, track, and report for performance delivery, make necessary adjustment in-during when needed with ExCom members.
Managing Quality Tools
• Ensures that management practices at all levels are aligned with quality tools.
• Uses data collection methods to compile, display, track, and analyze defect trends, and manage the database.
• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
• Analyzes issues and identifies trends.
Managing the Guest Experience
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Creates an atmosphere in all properties that meets or exceeds guest expectations.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Supports operational leaders in the response and handling of guest feedback, problems and complaints social media, TripAdvisor.
