-
HSBC Huangpu, 中国 Permanent - temps pleinThe role holder's principal accountability would be to design and execute internal and external communications plans to support business activities, in line with HSBC policies. Communications team would support internal communications for employees as well as external communicati ...
-
HSBC Huangpu, 中国 À durée déterminée - temps pleinThe individual in this role will be responsible for defining our digital ecosystem including: integration with WeChat and other 3rd parties, wealth management and reward app, mobile payments, PFM and other features.Features might stretch beyond core banking services and extend in ...
-
HSBC Huangpu, 中国 Permanent - temps pleinThe Corporate Account Manager (Local title: Corporate Product Manager) is responsible for developing and maintaining the relationship between HSBC and international corporates (normaly head of HR Benefits and Mobility). The role is accountable for an entire portfolio of firms, th ...
-
HSBC Huangpu, 中国 À durée déterminée - temps pleinWe are currently seeking an experienced professional to join our team. · In this role, you will: · 1、基于当前大会员覆盖的业务和客户概况,与协同部门紧密合作,设计合理的大会员的渗透路径和营销策略,实现客户的会员转化,以实现大会员规模的持续稳定增长; · 2、负责会员分层运营,拉动客户的升级进阶,优化会员的客群结构,并通过精细化的用户运营策略落地,实现会员活跃、转化、留存等相关指标; · 3、负责高端会员的权益策划,整合内外部的资源,丰富和完善会员权益体 ...
-
HSBC Huangpu, 中国 À durée déterminée - temps pleinWe are currently seeking an experienced professional to join our team. · In this role, you will: · The individual in this role will be responsible for turning our existing retail banking or wealth management products into as well as creating new digital propositions that will m ...
-
HSBC Huangpu, 中国 Permanent - temps pleinWe are currently seeking an experienced professional to join our team. · In this role, you will: · • Be responsible for sales quality review including the review of sales documents, dual recording, Wechat Enterprise and etc. to ensure the sales process follows the internal and e ...
-
HSBC Huangpu, 中国 Permanent - temps pleinBI & Visualisation Design prepare mock-ups for Dashboards, defining the best layout for the data based on requirements. Experience is required in adopting user centric design methods to make data easy to consume for users and specialist knowledge of layout/design is best dependin ...
-
HSBC Huangpu, 中国 À durée déterminée - temps pleinHuman Resources (HR) · Human Resources leads the implementation of the Group's People strategy, facilitating talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and d ...
-
HSBC Huangpu, 中国 Permanent - temps pleinIf you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. · We are currently seeking a professional to join our team as a Lead Growth Manager, Customer Strategy. · We are currently seekin ...
-
HSBC Huangpu, 中国 À durée déterminée - temps pleinHuman Resources (HR) · Human Resources leads the implementation of the Group's People strategy, facilitating talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and d ...
-
HSBC Huangpu, 中国 Permanent - temps pleinWe are currently seeking an experienced professional to join our team. · In this role, you will: · The 3rd Party Risk and Control Manager is responsible for assisting with the effective governance and management of non-financial risks in the First Line of Defence. · This job ...
Customer Proposition Senior Manager, Fintech - Huangpu, 中国 - HSBC
描述
China is a key strategic market for HSBC, representing significant growth potential for the group. To continue to drive a customer-led business and enable accelerated growth, the Pan-China WPB Customer Proposition and Marketing team covering Global Private Banking (GPB), Premier and Pinnacle will look to transform our client offerings and experiences to truly delight our clients. The team will also look to reinforce our brand in the market and cement our positioning as a leading wealth manager and international bank.
As an integral part of the team, this role will be tasked with leveraging a customer-led lens to develop best-in-class proposition offers that differentiate HSBC from our competitors.
We are currently seeking an experienced professional to join our team.
In this role, you will:
Have a strong understanding of market best practices and standards in order to understand what "good looks like" and where we can invest time and resources to differentiate ourselves
Be able to take a customer-led lens to understand HSBC's current proposition offers and what's working / not working
Develop a meaningful EBS proposition for Premier customer portfolio growth through a robust collaboration mechanism with Group EBS team and GB/CMB.
Lead the Premier propositions development for different customer persona, based on customer insights (from both external market research and internal analytics), and determine the optimal products and services (along with the relevant sales and service model) to be provided to the target customers to best fulfill their needs
Work with Group and relevant local stakeholder, including but not limited to IWS, distribution, data analytics, etc to implement the proposition offer, enhancing customer experience, thus supporting Premier customer growth, and value uplift by deepening of client relationships
Work closely with Marketing to develop marketing programs and initiatives to ensure that key business programs and initiatives are promoted and communicated (including both above the line communication as well as below the line) to the target audience in the most effective and efficient manner (including both digital / online as well as non-digital /offline)
Post implementation, ensure there's a holistic review mechanism to evaluation program effectiveness for future improvement
Manage and lead Premier proposition team, to engage & motivate team members, fostering harmonious team culture to encourage ownership, cooperation and delivery
RequirementsTo be successful in the role, you should meet the following requirements:
Bachelor above degree
Minimum 10 years of customer segmentation experience
Customer-centric, with the ability to clearly understand and analyze the needs, wants and behavior of customers, thorough understanding of customer segmentation and management techniques, as well as the products supported and the regulation & governance impacted
Strong planning, analytical, communications & influencing skills
Ability to act on own initiative and exercise creativity in problem solving, coordinating a wide variety of solutions into one or more projects
Strong decision making capability by leveraging solid market/customer insight, and business judgement
Strong leadership and team management skills with proven record
Fluent in English and Mandarin