Principal Product Manager, Fintech - Huangpu, 中国 - HSBC

描述

The individual in this role will be responsible for defining our digital ecosystem including: integration with WeChat and other 3rd parties, wealth management and reward app, mobile payments, PFM and other features.Features might stretch beyond core banking services and extend into partnerships with travel or lifestyle companies.

The role holder will need to ensure these features are best in class, simple, easy to use, and differentiate HSBC from competitors (not only other banks but the new breed of digital competitors offering financial products). The customer journeys should be designed digital-first and not merely "copy" interactions from other channels. Likewise, it will be imperative to account for the multi-channel experience and work in collaboration with other impacted areas relationship managers in branches and/or call centers.

The individual will also be expected to bring innovative ideas to the table by closely monitoring other banks, Fintech and customer trends and understanding implications on HSBC's strategy.

We are currently seeking an experienced professional to join our team.

In this role, you will:

Strategy Development: work closely with senior management team to develop and execute a product roadmap that leverages AI technologies to improve customer experiences and drive business growth in the wealth management and financial services.

Market Research: conduct thorough market research to identify emerging trends, customer needs, and competitive landscape in AI and financial services.

Product lifecycle management: oversee the entire product lifecycle, from ideation and design to development, testing, launch, and post-launch support.

Collaboration with cross-functional teams: collaborate with data scientists, engineers, designers and business teams to ensure the successful delivery of AI-driven products.

User Experience Optimization: focus on enhancing user journeys by integrating AI insights and automations to streamline processes and improve customer satisfaction.

Sales efficiency: utilize AI applications to optimize sales strategies, forecasting, and lead generation, resulting in increased revenue and market share.

Performance Metrics: define and track key performance indicators to measure the success of AI applications and make data-driven decisions for product improvement.

To be successful in the role, you should meet the following requirements:

Experience in delivering digital transformation with tangible outcomes either within financial services industry or other organizations. Candidate with non-FS background will be expected to explain how their experience can benefit banking and wealth management industry.

Ideally, past product experience focus on AI technologies in financial service or a related industry.

Strong understanding of AI technologies, including machine learning, natural language processing and data analytics.

Proven ability to manage complex product portfolios and navigate the product development lifecycle.

Experience with User Led Design, prototyping, working in Agile environment

Extensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management

Experience in a global or regional roles, working effectively to deliver targets in a large, matrix organization

Comfortable with technology including ability to translate business and customer needs to IT requirements

Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc.)

Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues

Competent with project planning and reporting

Demonstrates flexibly when addressing shifting or competing priorities

Proven ability to build strong relationships across stakeholder groups

Proven ability to influence large teams with direct leadership authority

Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes.

Ability to effectively influence and communicate across various business lines and units and at senior levels within the organization. Excellent at navigating differences of opinions. Experience in developing and executing customer facing and staff facing communication

Strong analytical and presentation skills

Energetic, positive attitude and team player

A flexible approach to work and working hours. Willingness to travel (within China and internationally)

Fluent Mandarin Chinese and English (day to day work language is a mix of English and Mandarin)

Bachelor's degree or equivalent preferable

For details, please contact Tanya ZHU at Tie Line 82575 [Tanya D Y ZHU