- Manage Endtoend order process by collaborating with multiple functions involved.
- Capture market intelligence on the supply chain related topics from daily interaction with customers and share with the business as appropriate and be an integral part of business management
- Provide best possible service to customers and promote the establishment of longterm customer relationship to ensure a sound profitable future customers base.
- Cooperate closely with (internal and external) suppliers to ensure efficient operations and timely delivery of products to customers. Monitor and escalate shipping and import status for overseas supply.
- Collect documents and consolidate customers' problems and complaints according to defined procedures / system, coordinate with relevant personnel such as sales, logistics, warehouse, finance and suppliers etc. to solve problems and to ensure all necessary corrective & preventive actions are taken in accordance with serving standards.
- Ensure that all operations (also at customer premises) are carried out in accordance with internal standards and local government regulations. Report any areas of concern immediately to Supply Chain Manager.
- Fluent in both writing and communicating in English and Mandarin
- Strong coordination and communication skills
- Knowledge in PC software application and use of SAP is essential
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Senior Officer, Order to Cash - GUANGZHOU, 中国 - BASF SE
描述
Main Tasks:
Requirements:
