- 接听客户的电话并解答价格、产品信息、送货周期等问题, 以达到公司考核要求 。
- 有效地与公司内部相关部门(包括国外办事处)协调处理订单处理各个环节,并协助销售团队完成销售指标。
- 合同商务条款的审核。
- 根据公司的标准操作流程准备入单文件,追踪合同批复
- 及时处理订单问题,确保并跟踪订单免表办理和付款的进程。审核信用证条款,确保及时收到货款。
- 跟踪订单备货及发货情况。提供清关单据给客户,并协助客户解决报关中遇到的问题。
- 协助销售团队核对订单完成情况。
- 以客户满意度为主旨地认真负责处理客户各类咨询与投诉。
- 及时在ERP 系统中维护物料号和客户账号
- 能根据需要,维护及制作销售统计报表等业务文件,并进行分析
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AkzoNobel Shanghai, 中国阿克苏诺贝尔始终致力于提供可持续的、创新的油漆和涂料,满足客户所在社区和环境对可持续发展日益增长的需求。阿克苏诺贝尔旗下品牌阵容鼎盛,拥有多乐士(Dulux)、国际(International)、新劲(Sikkens)、 Interpon等著名品牌,在全球广受信赖。阿克苏诺贝尔致力于成为全球行业领导者,足迹已遍及世界150多个国家与地区。作为行业领先的涂料公司,阿克苏诺贝尔坚定地为实现科学碳目标而努力,并采取切实行动应对全球范围内的挑战,为下一代构建一个更宜居的未来。 · 欲知更多信息,请浏览我们的网站 。 · Job Purpose · Key Acc ...
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AkzoNobel Shanghai, 中国阿克苏诺贝尔始终致力于提供可持续的、创新的油漆和涂料,满足客户所在社区和环境对可持续发展日益增长的需求。阿克苏诺贝尔旗下品牌阵容鼎盛,拥有多乐士(Dulux)、国际(International)、新劲(Sikkens)、 Interpon等著名品牌,在全球广受信赖。阿克苏诺贝尔致力于成为全球行业领导者,足迹已遍及世界150多个国家与地区。作为行业领先的涂料公司,阿克苏诺贝尔坚定地为实现科学碳目标而努力,并采取切实行动应对全球范围内的挑战,为下一代构建一个更宜居的未来。 · 欲知更多信息,请浏览我们的网站 。 · Job Purpose · Key Acc ...
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AkzoNobel Shanghai, 中国阿克苏诺贝尔始终致力于提供可持续的、创新的油漆和涂料,满足客户所在社区和环境对可持续发展日益增长的需求。阿克苏诺贝尔旗下品牌阵容鼎盛,拥有多乐士(Dulux)、国际(International)、新劲(Sikkens)、 Interpon等著名品牌,在全球广受信赖。阿克苏诺贝尔致力于成为全球行业领导者,足迹已遍及世界150多个国家与地区。作为行业领先的涂料公司,阿克苏诺贝尔坚定地为实现科学碳目标而努力,并采取切实行动应对全球范围内的挑战,为下一代构建一个更宜居的未来。 · 欲知更多信息,请浏览我们的网站 。 · Job Purpose · Key Acc ...
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AkzoNobel Shanghai, 中国阿克苏诺贝尔始终致力于提供可持续的、创新的油漆和涂料,满足客户所在社区和环境对可持续发展日益增长的需求。阿克苏诺贝尔旗下品牌阵容鼎盛,拥有多乐士(Dulux)、国际(International)、新劲(Sikkens)、 Interpon等著名品牌,在全球广受信赖。阿克苏诺贝尔致力于成为全球行业领导者,足迹已遍及世界150多个国家与地区。作为行业领先的涂料公司,阿克苏诺贝尔坚定地为实现科学碳目标而努力,并采取切实行动应对全球范围内的挑战,为下一代构建一个更宜居的未来。 · 欲知更多信息,请浏览我们的网站 。 · Job Purpose · Key Acc ...
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Dupont Shanghai, 中国 OTHEREn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...
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Dupont Shanghai, 中国 OTHEREn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...
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McCormick & Company Shanghai, 中国CUSTOMER SERVICE REPRESENTATIVE · 日期: 2024年4月3日 · 位置: SHANGHAI, SH, CN, · 公司名: McCormick & Company · customer service · Deal with sales orders in SAP system and follow up related customer requirement. Cooperate with other functions to ensure smooth delivery. · Monitor PIR, ...
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Dupont Shanghai, 中国 OTHEREn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...
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Danfoss Shanghai, 中国Job Description · Danfoss is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers' r ...
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Dupont Shanghai, 中国JOB DESCRIPTION At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers aro ...
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Dupont Shanghai, 中国JOB DESCRIPTION At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers aro ...
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Corning Shanghai, 中国: Work with multiple teams for sales order execution and follow up, including: · - Receive, validate and enter customer orders accurately and timely. · - Provide Order Acknowledge and shipping docs to customer timely. · - Collect customer signed EUC and get TC approval against c ...
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Danfoss Shanghai, 中国Job Responsibilities · Responsibilities for this position include but are not limited to the following. · Solve customer inquiries via 400 Hotline, Email or WeChat. · Level 4 customer order handling to ensure a total smooth order-to-cash flow. · Take the lead generation projec ...
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Victrex Shanghai, 中国Working in an exciting and rewarding role as a valued member of our Customer Service team you will provide customers with product information, stock availability, pricing, quotations and relevant documentation in a timely manner, whilst liaising with other functions/teams, to co- ...
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McCormick & Company, Inc. Shanghai, 中国customer service · Deal with sales orders in SAP system and follow up related customer requirement. Cooperate with other functions to ensure smooth delivery. · Monitor PIR, production plan and stock for separate product to ensure order fulfillment and keep the reasonable inventor ...
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Corning Shanghai, 中国Requisition Number: 63369 · Corning is vital to progress – in the industries we help shape and in the world we share. · We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful inve ...
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Dupont Shanghai, 中国 OTHERAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. · ...
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Dupont Shanghai, 中国 OTHERAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. · ...
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Siemens Energy Shanghai, 中国 全职Regional Customer Service Representative · About the Role · Location China Shanghai Shi Shanghai Company Siemens Energy Co., Ltd. Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Level Mid-level Professional Location: 浦 ...
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Thermo Fisher Scientific Shanghai, 中国 全职: Check booking document aligned to booking policy. · Sales contract negotiation with customers on commercial T&C . · ...
Customer Service Representative - Shanghai, 中国 - Thermo Fisher Scientific
描述
Answer inbound inquiries about product information, quotation, order status and complaints etc. in courteous manner to meet KPI.
Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow and support sales team to achieve business target.
Contract negotiation with I/E company on commercial terms.
Follow up order package preparation and collect approval for order entry, ensure all documents comply with working instruction.
Timely solve order issues for customers to smooth the order process,drive payment/LCs and TEC of backlog orders as per sales forecast. Check L/C application form to make sure terms and conditions compliance ensure no discrepancies and payment collection on time
Coordinate with DC to expedite shipment. Provide shipping documents to customer and assist them to solve problem.
Cooperate with sales managers to review forecast。
Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.
Maintain material master & customer master data in ERP systems in a timely and accurate manner.
Capable to maintain and make sales report etc. business reports and provide analysis upon request.
