-
AkzoNobel Shanghai, 中国阿克苏诺贝尔始终致力于提供可持续的、创新的油漆和涂料,满足客户所在社区和环境对可持续发展日益增长的需求。阿克苏诺贝尔旗下品牌阵容鼎盛,拥有多乐士(Dulux)、国际(International)、新劲(Sikkens)、 Interpon等著名品牌,在全球广受信赖。阿克苏诺贝尔致力于成为全球行业领导者,足迹已遍及世界150多个国家与地区。作为行业领先的涂料公司,阿克苏诺贝尔坚定地为实现科学碳目标而努力,并采取切实行动应对全球范围内的挑战,为下一代构建一个更宜居的未来。 · 欲知更多信息,请浏览我们的网站 。 · Job Purpose · Key Acc ...
-
AkzoNobel Shanghai, 中国阿克苏诺贝尔始终致力于提供可持续的、创新的油漆和涂料,满足客户所在社区和环境对可持续发展日益增长的需求。阿克苏诺贝尔旗下品牌阵容鼎盛,拥有多乐士(Dulux)、国际(International)、新劲(Sikkens)、 Interpon等著名品牌,在全球广受信赖。阿克苏诺贝尔致力于成为全球行业领导者,足迹已遍及世界150多个国家与地区。作为行业领先的涂料公司,阿克苏诺贝尔坚定地为实现科学碳目标而努力,并采取切实行动应对全球范围内的挑战,为下一代构建一个更宜居的未来。 · 欲知更多信息,请浏览我们的网站 。 · Job Purpose · Key Acc ...
-
AkzoNobel Shanghai, 中国阿克苏诺贝尔始终致力于提供可持续的、创新的油漆和涂料,满足客户所在社区和环境对可持续发展日益增长的需求。阿克苏诺贝尔旗下品牌阵容鼎盛,拥有多乐士(Dulux)、国际(International)、新劲(Sikkens)、 Interpon等著名品牌,在全球广受信赖。阿克苏诺贝尔致力于成为全球行业领导者,足迹已遍及世界150多个国家与地区。作为行业领先的涂料公司,阿克苏诺贝尔坚定地为实现科学碳目标而努力,并采取切实行动应对全球范围内的挑战,为下一代构建一个更宜居的未来。 · 欲知更多信息,请浏览我们的网站 。 · Job Purpose · Key Acc ...
-
AkzoNobel Shanghai, 中国阿克苏诺贝尔始终致力于提供可持续的、创新的油漆和涂料,满足客户所在社区和环境对可持续发展日益增长的需求。阿克苏诺贝尔旗下品牌阵容鼎盛,拥有多乐士(Dulux)、国际(International)、新劲(Sikkens)、 Interpon等著名品牌,在全球广受信赖。阿克苏诺贝尔致力于成为全球行业领导者,足迹已遍及世界150多个国家与地区。作为行业领先的涂料公司,阿克苏诺贝尔坚定地为实现科学碳目标而努力,并采取切实行动应对全球范围内的挑战,为下一代构建一个更宜居的未来。 · 欲知更多信息,请浏览我们的网站 。 · Job Purpose · Key Acc ...
-
Dupont Shanghai, 中国 OTHEREn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...
-
Dupont Shanghai, 中国 OTHEREn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...
-
McCormick & Company Shanghai, 中国CUSTOMER SERVICE REPRESENTATIVE · 日期: 2024年4月3日 · 位置: SHANGHAI, SH, CN, · 公司名: McCormick & Company · customer service · Deal with sales orders in SAP system and follow up related customer requirement. Cooperate with other functions to ensure smooth delivery. · Monitor PIR, ...
-
Danfoss Shanghai, 中国Job Description · Danfoss is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers' r ...
-
Dupont Shanghai, 中国JOB DESCRIPTION At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers aro ...
-
Corning Shanghai, 中国Requisition Number: 63369 · Corning is vital to progress – in the industries we help shape and in the world we share. · We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful inve ...
-
Corning Shanghai, 中国: Work with multiple teams for sales order execution and follow up, including: · - Receive, validate and enter customer orders accurately and timely. · - Provide Order Acknowledge and shipping docs to customer timely. · - Collect customer signed EUC and get TC approval against c ...
-
Dupont Shanghai, 中国JOB DESCRIPTION At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers aro ...
-
Danfoss Shanghai, 中国Job Responsibilities · Responsibilities for this position include but are not limited to the following. · Solve customer inquiries via 400 Hotline, Email or WeChat. · Level 4 customer order handling to ensure a total smooth order-to-cash flow. · Take the lead generation projec ...
-
Victrex Shanghai, 中国Working in an exciting and rewarding role as a valued member of our Customer Service team you will provide customers with product information, stock availability, pricing, quotations and relevant documentation in a timely manner, whilst liaising with other functions/teams, to co- ...
-
McCormick & Company, Inc. Shanghai, 中国customer service · Deal with sales orders in SAP system and follow up related customer requirement. Cooperate with other functions to ensure smooth delivery. · Monitor PIR, production plan and stock for separate product to ensure order fulfillment and keep the reasonable inventor ...
-
Thermo Fisher Scientific Shanghai, 中国 全职接听客户的电话并解答价格、产品信息、送货周期等问题, 以达到公司考核要求 。 · Answer inbound inquiries about product information, quotation, order status and complaints etc. in courteous manner to meet KPI. · 有效地与公司内部相关部门(包括国外办事处)协调处理订单处理各个环节,并协助销售团队完成销售指标。 · Keep efficient communication with relevant departments to ...
-
Dupont Shanghai, 中国 OTHERAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. · ...
-
Dupont Shanghai, 中国 OTHERAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. · ...
-
Siemens Energy Shanghai, 中国 全职Regional Customer Service Representative · About the Role · Location China Shanghai Shi Shanghai Company Siemens Energy Co., Ltd. Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Level Mid-level Professional Location: 浦 ...
-
Thermo Fisher Scientific Shanghai, 中国 全职: Check booking document aligned to booking policy. · Sales contract negotiation with customers on commercial T&C . · ...
Customer Service Representative - Shanghai, 中国 - Dupont
描述
En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo.
Si deseas ser parte de una empresa multindustrial líder que ofrece soluciones sostenibles que aportan un valor y una finalidad reales, una empresa con espíritu de colaboración en la que se valora la diversidad de pensamiento y donde existe la creencia de que se trabaja mejor cuando se trabaja en equipo, DuPont es tu empresa.
¿POR QUÉ TRABAJAR EN DUPONT?
Nuestro objetivo es empoderar al mundo con innovaciones esenciales para crecer. Trabajamos en cosas que importan.
Tendrás la oportunidad de trazar tu camino, ponerte retos y adquirir nuevas capacidades para desarrollar una carrera profesional gratificante y enriquecedora.
Recompensamos a los empleados con una remuneración competitiva e incentivos para reconocer sus habilidades, competencias y contribuciones a los resultados del negocio.
Vive la experiencia de un entorno colaborativo en el que se celebra el trabajo en equipo con una flexibilidad que mejora el equilibrio y una atmósfera inclusiva que acoge a todos.
Conoce nuestra finalidad y hazla tuya mediante la aportación de innovaciones al mercado para mejorar el mundo, comparte un compromiso con la sostenibilidad para mejorar nuestro planeta y retribuye a las comunidades en las que trabajamos y vivimos.
Job Description:
Corporate M&M Business is currently seeking a Customer Service Representative to support its business in China.
A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver an excellent customer experience.
The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.
The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer experience.Strong communication skills allow the CSR to translate the customers' needs into information upon which, in line with business service standards, the CSR, the business and other functions can make decisions and promptly act.
This position will need to cover two product lines in Korea so good Korean language skills in both speaking and writing will be strongly preferred.
He/she will report to the Regional Sales Operations Manager.Responsibilities:
Customer Engagement and Order Management
Responsible for executing the following actions through SAP (P80 and P23) and process entry,
outputs,
deliveries/shipments,
credits/debits,
invoices,
quality notifications,
returns,
samples,
CSR is also responsible to archive all customer purchase orders and other relevant information pertaining to the order.
Pro-active follow-up with customers in case of order changes or issues
Build working relationships with commercial team partners to meet customer expectations
Analyze customer ordering patterns to anticipate customer needs
Respond to customer inquiries and complaints in a timely manner
Review daily reports to proactively address and resolve issues
Responsible for investigating and driving timely resolution of customer issues and disputes.
Make decisions for customers' return following a quality complaint within their assigned Delegation of Authority (DOA) limit
As part of the account team, relay all pertinent information gathered from the customer to the account manager (material forecasts, production schedule updates, customer organizational or personnel changes, order pattern variation, new project launch dates, etc.).
Business ProcessesWork with asset Schedulers and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization
Engage sales team on customer issues and requests, pricing and approvals, followed by necessary actions to resolve
Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments
Create and maintain customer profiles and other documentation in single source of truth
Identify areas for process alignment and consistency across the customers managed by the CSR
Execute complex sales operations work processes through multiple systems and technology to support ad-hoc business requirements
Work with Sales and Technical Teams on quotes, pricing, order fulfillment issues, new parts development process and samples
Process new customer set up and changes to existing customer master data via CDR Database
Controls and Compliance
Adhere to policy and compliance standards
Understand and support both internal and external audit requirements
Provide timely responses for all control & audit requests, including month-end order to cash processes
Understand and support both internal and external audit requirements as it relates to customer service activities
Ensure internal teams are providing timely follow-up and resolution of complaints, especially in case of specific IATF / Quality Agreement with the customer
Responsible for taking action within assigned delegation of authority to perform SAP transactions (i.e. credits, returns, samples) while adhering to internal controls and SOX compliance
Competencies:
Building Sustainable Customer Relationships:
Makes customers and their needs a primary focus of one's actions; develop and sustain positive and productive customer relationships
Managing for Productivity:
Must possess strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks. Ability to monitor and review high volume of daily emails
Attention to detail & process discipline: accurate work attitude and thrive on process execution
Problem Solving:
Ability to engage and resolve detailed issues
Embracing Change:
Maintain effectiveness when experiencing major changes in work tasks or the work environment; approach change positively
Engagement:
Demonstrate a willingness to actively commit to one's work and to invest one's time, talent, and best efforts to accomplish organizational goals
Teamwork and Collaboration:
Work well in a team setting, embrace others' differences and constructive feedback
Communicating with Impact:
Possess professional verbal, written and phone communication skills to effectively engage with internal and external stakeholders. Required to have professional phone communications and interpersonal skills with multiple functional groups both internally and externally
Qualifications:
Good Korean/English language skills in both speaking and writing
Bachelor's degree preferred or equivalent work experience
SAP R/3 or other ERP system experience preferred
Previous experience with the Sales & Revenue process preferred
Knowledge in the trading business model and sufficient international trade preferred
Intermediate to high level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word and SharePoint)
Strong interpersonal and communication skills
Proactive and logic thinking, be able to work under pressure
Well organized and keep good documentation
Previous working experiences with Korean company will be strongly preferred
Únete a nuestra comunidad de talento para mantenerte conectado con nosotros
DuPont ofrece igualdad de oportunidades.
Se tendrá en consideración a los solicitantes cualificados sin importar la raza, el color de piel, la religión, la religión, el sexo, la orientación sexual, la identidad de género, el estado civil, la nacionalidad, la edad, la condición de veterano, la discapacidad o cualquier otro colectivo protegido.
Si necesita alguna ayuda razonable para buscar o solicitar un puesto, visite nuestra página de accesibilidad para consultar la información de contacto
