- Handling customer 0-km and field complaints
- Coordination of launch support activities
- Conduct containment actions and preventive measures at customer location
- Regular meetings with customers to review quality issues and make corrective and preventive action.
- Monitor customer scorecard.
- improve customer technical knowhow for our products and reduce the cost of warranty
- Component handling check in customer process related to Bosch products, improve/ correct customer process for Bosch products
- Technical support customer, coordinate pre-analysis in customer plants and go and see activities in field
- Coordinate technical seminars with each customer yearly to avoid S & C failures
- Training of resident engineers
- Regular meeting with associated departments for lessons learned from customer claims
- Strive on internally continuously improvement, and selectively join 8D Gemba or audit base on customer situation.
- Improvement in claim handling and response time, regular follow up meeting with problem solving team.
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Bosch Suzhou, 中国 全职Job Description · • Handling customer 0-km and field complaints. · • Develop and maintain good relationship with customers and increase customer satisfaction and loyalty. · • Component handling check in customer process related to Bosch products, improve/ correct customer process ...
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Bosch Suzhou, 中国 全职Job Description · 1. Responsible for quality management system maintenance and new processes roll-out · 2. Coordinate the external certificate audit and internal system audit based on IATF16949 requirement · 3. Conduct internal process audit and also to key suppliers · 4. Impleme ...
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Schaeffler Suzhou, 中国Schaeffler 是一家充满活力的全球性科技公司,其成功得益于企业家精神和悠久的家族企业历史。您觉得是否吸引到您?作为所有主要汽车制造商以及航空航天和工业领域重要企业的合作伙伴,我们可为您提供许多发展机会。 · 您的主要职责 · System conformity in all sections for organizational procedures and methods with quality relevance / for corrective actions by quality problems (internal/external ...
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Schaeffler Suzhou, 中国 全职Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the ae ...
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Schaeffler Suzhou, 中国Schaeffler 是一家充满活力的全球性科技公司,其成功得益于企业家精神和悠久的家族企业历史。您觉得是否吸引到您?作为所有主要汽车制造商以及航空航天和工业领域重要企业的合作伙伴,我们可为您提供许多发展机会。 · 您的主要职责 · Creates and develops quality concepts for new product developments (PEP/APQP), series production, technology or process modifications, and production transfers. · ...
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Schaeffler Suzhou, 中国 全职Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the ae ...
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Schaeffler Suzhou, 中国 全职Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the ae ...
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Schaeffler Suzhou, 中国 全职Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the ae ...
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Schaeffler Suzhou, 中国 全职Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the ae ...
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Bosch Wuxi, 中国 全职Job Description · Overall planning and coordination for new process/product release, relocation project in quality aspects · Involvement of regular quality planning by FMEA, CP and ECR etc. activitives · Understanding customer requirements, supporting internal/external complaint, ...
客户质量工程师_vm - Suzhou, 中国 - Bosch Group
描述
Job DescriptionJob Description
1. Quality support customer. Coordination between customer and Bosch internal
2. Techincal support customer through pre SOP, series production and aftermarket.
3 Preventive measures to assure perfect quality to customer
4. Develop and maintain good relationship with customers and increase customer satisfaction and loyalty.
5. Negotiation complaints handling process with customer. Support SQW for quality agreement negotiation with customer
6. Internal/ external quality reporting.
7. Warranty cost confirmation base on return actual situation.
8. Support compliance to ISO/TS16949 requirements, support meeting plant and department goals and objectives
Qualifications
• Bachelors or Master degree, major in Mechanical/ Electronic engineering
• Over 5 years' experience in automotive industry (Experience in OEMs is priority)
• Sound knowledge of IATF16949, FMEA, skilled in Problem solving process and 8D method
• Customer complaints handling method, technical support customer experience
• Good communication and negotiation skills.
• Driving skill.
• English oral & written fluently
该岗位内部推荐奖金为人民币 3000 元整(仅限博世内部员工申请),具体请参见《博世中国内部推荐政策》
Internal Referral bonus of this vacancy: RMB 3000 (Valid only for Bosch associates). For the detailed regulation, please refer to Bosch China Internal Referral Policy
