- Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
- Create, test, and verify installation/upgrade instructions for Applied Materials' product releases.
- Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.
- Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
- Attend AMAT classes in designated product line and external classes for third-party software.
- Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
- Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.
- Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
- Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
- Understands key business drivers; uses this understanding to accomplish own work
- No supervisory responsibilities but provides informal guidance to new team members
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
- Explains complex information to others in straightforward situations
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Software (Technical) Support Engineer II-PDC-E2 - Shanghai, 中国 - Applied Materials
描述
Key Responsibilities
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
Qualifications
Education:
Bachelor's DegreeSkills:
Certifications:
Languages:
Years of Experience:
2 - 4 YearsWork Experience:
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 50% of the TimeRelocation Eligible:
Yes
