- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Profitability
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals
- Monitors Rooms operations sales performance against budget.
- Reviews reports and financial statements to determine Rooms operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
- Develops systems to enable associates to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures associates are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Rooms pre-shift briefings, staff meetings).
- Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits associate feedback, utilizes an "open door policy" and reviews associate satisfaction results to identify and address associate problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
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房务总监 Director of Rooms
发现在: beBee S2 CN - 4天前
Hilton Shanghai, 中国 OTHER职位描述: · 监督和抽查工作质量。 · 确保将偏好垫中的信息键入数据库,并向一线团队成员推广使用。 · 制定并实施客人认可计划。 · 在前台服务经理的帮助下制定策略,以加强对客人的认可。 · 言行一致,成为取悦客户的榜样。 · 表彰团队成员出色地提供客户服务。 · 让客人能够看到和接近,并完成所有要求。 · 有效利用客人档案,始终如一地提供客人偏好。 · 与常客保持良好的关系和善意。 · 实践并促进客人投诉情况的有效及时恢复。 · 始终满足并超越客户的期望。 · 确保始终如一地提供所有便利设施,并保持和提供标准。 · 定期进行质量检查。 · 确保所有部 ...
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发现在: Talent CN S2 - 1天前
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发现在: Talent CN S2 - 6天前
Shangri-La Shanghai, 中国 PermanentWe are looking · for someone who: Has a passion for Food & Beverage · Enjoys interacting with people · Communicates and writes with fluency in English (and mandarin) due to serving local and international guests · Willing to work shifts · Must have experience working in either ...
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发现在: Talent CN S2 - 4天前
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发现在: Talent CN S2 - 2天前
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发现在: Talent CN S2 - 6天前
DIGITAL LUXURY GROUP, DLG SA Shanghai, 中国 全职As a Senior Art Director at DLG (Digital Luxury Group), your mission is to develop and maintain a creative vision that responds to the client's brief. · 作为资深美术指导,你的任务是产出视觉创意以满足DLG 客户对视觉内容的期待。 · In this role, you will: · Persuasively pitch concept to internal teams including Creat ...
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Floor Supervisor-楼层主管- Shanghai Fengxian
发现在: beBee S2 CN - 2天前
Hilton Shanghai, 中国 OTHERWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
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发现在: Talent CN S2 - 6天前
DIGITAL LUXURY GROUP, DLG SA Shanghai, 中国 全职As a Group Head at DLG (Digital Luxury Group), your mission is to create creative copy content that responds to the client's brief. · 作为创意组长,你的任务是产出符合客户要求的文案创意。 · In this role, you will: · Persuasively pitch concept to the internal teams including the Creative Director, the Soci ...
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客户创新团队电商和互联网医院业务-运营专员/主管
发现在: Talent CN S2 - 6天前
Pfizer Shanghai, 中国 全职工作职责: · -To actively support EC/IH Team with projects operation processes; · 积极支持电商/互联网医院团队内项目运营流程 · Assist on Innovative program design and implementation; · 支持创新项目的设计,开展和落地执行 · Familiar with company operation policy, procedure and effectively implement; · 认真有效的贯彻执行公司政策和流程; · P ...
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发现在: Talent CN S2 - 8小时前
1215 GlaxoSmithKline (China) Investment Co Ltd Huang Pu Qu, 中国 全职Role Purpose 职位目标: · •结合区域市场机会落地中央市场策略,拟定区域市场策略。领导区域推广团队,支持区域总监和大区经理制定和执行区域市场推广计划,推动区域业务发展; · •领导区域推广团队,充分了解区域市场动态、洞察客户行为与市场数据。协调跨部门,努力提升区域销售团队业务产品及疾病知识、推广能力及数字化营销能力; · •结合区域市场计划及客户学术需求,积极搭建面向总监区域的内外部推广活动平台和项目。具备风险敏锐度及风险管理能力,推动合规框架下的客户互动有效性; · •与疾病领域相关声誉好、学术影响力高的学会保持沟通。能够识别/培养/ ...
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Manager - Finance Operation 财务运作经理- Shanghai Fengxian
发现在: beBee S2 CN - 4天前
Hilton Shanghai, 中国 全职What will I be doing? · As the Finance Operations Manager, you will be responsible for performing the following tasks to the highest standards: · • Audit the daily revenue figures, supporting reports and vouchers. · • Ensure that all revenue is captured and reported, the daily ...
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Manager, Regulatory Affairs
发现在: Talent CN S2 - 4天前
Gilead Sciences Shanghai Pharmaceutical Technology Co., Ltd. Beijing Branch Shanghai, 中国 全职Description · RESPONSIBILITIES · Focused primarily on Gilead's oncology therapeutic area. · Responsible for providing regulatory inputs and supports relevant to assigned topics, products and/or projects, such as providing inputs into cross-functional clinical development progra ...
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发现在: Talent CN S2 - 6天前
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发现在: Talent CN S2 - 5天前
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发现在: Talent CN S2 - 3天前
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高级销售经理/销售经理 Senior Sales Manager
发现在: Talent CN S2 - 2天前
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QMS Engineer
发现在: beBee S2 CN - 5天前
bioMerieux SA Career Site - MULTI-LINGUAL Shanghai, 中国1、Safety, Health & Environment /安全,健康和安全 · 确保符合总部EHS方针、本地法规以及ISO14000的需求。 · Ensure compliant to global EHS policy, local regulation and ISO 14000 requirements. · 2、Quality Management System/质量管理体系 · 确保遵守国家药品监督管理局相关法规、ISO 13485 标准以及其他适用行业规范,以支持完成公司目标。 · Support the company's goal ...
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发现在: Talent CN S2 - 3天前
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发现在: Talent CN S2 - 2天前
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Operator Supervisor-总机主管- Shanghai Fengxian
发现在: beBee S2 CN - 4天前
Hilton Shanghai, 中国 OTHERWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
Dir-Room Operations 房务总监 - Shanghai, 中国 - Renaissance Hotels
描述
JOB SUMMARYFunctions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, , Recreation/Health Club and Housekeeping.
Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
The position ensures Rooms Operations meet the brand's standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department.
As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and associates and provides a return on investment to the owner and Marriott International.
CANDIDATE PROFILE Education and Experience
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